Engaging individual with more than 18 years working as a Senior Claims Analyst for medical insurance company. Determined and effective in meeting the needs of customers and providing excellent quality. Claims Examiner with deep knowledge of medical claims industry. Solid abilities in developing objectives and strategies to settle all types of medical claims. Excellent skills compiling, coding, categorizing and auditing information to process claims. Enthusiastic hybrid team analyst eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of claims and training in several claims departments. Motivated to learn, grow and excel in . Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Beatrix Murphy
Round Rock,TX
Summary
Overview
43
years of professional experience
Work History
UnitedHealth GroupGreensboro, NC
Senior Claims Analyst
12.2003 - Current
Job overview
- Maintained strict confidentiality with all personal data as per company guidelines.
- Identified key areas not performing well and implemented effective, new processes.
- Viewed reports regularly to make sure processing was conducted efficiently.
- Interacted with new hires and employees, which helped cultivate positive working relationships.
- Educated peers on best practices navigating systems
- Tailored teachings to support struggling colleagues
UnitedHealthcareSpringfield, MO
On Job Trainer
08.2003 - Current
Job overview
- Conducted new hire orientations and training sessions, and trained current employees on new equipment and procedures.
- Corrected employee behavior that did not reach accepted standards, and recognized performance that met or exceeded those criteria.
- Trained new and existing employees to execute tasks in accordance with applicable specifications and procedures.
- Presented training concepts through instructional methods such as coaching, mentoring and motivation.
MCISpringfield, MO
Customer Service Manager
06.1998 - 08.2003
Job overview
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Managed over 50 customer calls per day.
- Increased sales by 10%.
- Introduced higher standards for customer service and increased efficiency by streamlining operations
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
Education
Austin Community CollegeAustin, TX
Associate of Arts from Psychology
05.2022
University Overview
Austin Community CollegeAustin, TX
Associate of Arts from Psychology
05.2022
University Overview
- National Honor Society Member
Skills
- On job trainer
- Claims Investigations
- Meet customer needs
- Creative Design
- Tailored teaching to guide others
- Root cause
- management
Accomplishments
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of five in the development of training materials using power point.
- Achieved great quality by completing task with accuracy and efficiency.
- Documented and resolved struggling new hires which led to them becoming great assets to their teams.
- Resolved product issue through consumer testing new systems and platforms
- Supervised team of 10 staff members.
- Achieved training through effectively helping with developing analysts.
Timeline
Senior Claims Analyst
UnitedHealth Group
12.2003 - Current
On Job Trainer
UnitedHealthcare
08.2003 - Current
Customer Service Manager
MCI
06.1998 - 08.2003
Austin Community College
Associate of Arts from Psychology
Austin Community College
Associate of Arts from Psychology