Beatrix Trossen
Elgin,IL
Summary
Lead Software Release Management Analyst with extensive experience leading cross-functional teams in SAP material creation, pricing proposals, and product release workflows. Expert in SAP SalesBOMs, ServiceNow Customer Portal, and JIRA for streamlined project management and optimized processes. Proactive leader dedicated to improving efficiency and driving successful software releases.
Overview
29
29
years of professional experience
Work History
Lead Software Release Mangement Analyst
OpenText Corporation
10.2021 - 10.2024
- Spearheaded the RM team's involvement in complex price proposal development, collaborating with Product Management and Pricing and other cross-functional teams to ensure accurate product material data capture and data creation as well as maintenance thereof.
- Led the creation and maintenance of complex SAP SalesBOMs (BOM in a BOM) and SAP standalone product materials, leveraging deep SAP knowledge to optimize material structures and streamline processes.
- Provided expert guidance and oversight on SAP material creation and configuration, ensuring accurate product license key attributes and system data flow.
- Trained and guided the RM team on price proposal processing, SAP report creation, and material data validation, ensuring a high level of team proficiency.
- Led the collaboration with the SAP Data Governance Organization to ensure accurate and timely SAP product material creation and updates.
- Validated SAP material data using advanced reporting techniques and provided actionable feedback to the Data Governance Organization team.
- Provided materials data attributes setup training to Data Governance Organization team.
- Partnered with the Center of Excellence team to test SAP system flows and optimized manual and automated product license key generation processes, ensuring seamless integration and execution.
- the collaboration with Product Management to process and validate product releases for all OpenText software, ensuring compliance with escrow, export, and security regulations.
- Trained closely new Release Management Analyst on all day to day Release Management activities, processes and procedures.
- Trained Release Management Analyst and Product Managers on new product release workflow integration and processes.
- Participated as the Subject Matter Expert for Release Management on new ServiceNow Customer Portal integration from design to implementation phase including Release Management release activities testing and taxonomy/permissions mappings.
- Creation, validation and maintenance of software download and software product documentation download URLS in ServiceNow Customer Portal and administration of customer access permissions.
- Processed Retrofit software releases
- Improved customer satisfaction by collaborating with Customer Support and Renewals teams to efficiently troubleshoot and resolve external customer access and account issues in the ServiceNow Customer Portal.
- Streamlined engineering program set up by monitoring project roadmaps and ensuring timely task completion, driving efficiency and productivity gains.
- Bug and retrofit tracking in JIRA
- Product Release Project tracking in Confluence
- Execution and debugging of test cases in HP ALM.
Software Release Management Senior Analyst
OpenText Corporation
02.2018 - 10.2021
- Coordinated and assembled major software product releases (English, German, French, Spanish, Dutch, and Japanese), including partner and third-party products, from system testing through production and distribution.
- Analyzed, transferred, and published patch binaries for multiple product releases to the customer portal in collaboration with Product Engineering and Product Management.
- Served as the Release Management Subject Matter Expert on a new Customer Portal integration project, collaborating closely with IT, Knowledge, and Customer Support teams from design to implementation.
- Developed and delivered comprehensive training programs on new system processes and procedures for junior and senior Release Management Analysts.
- Provided ongoing mentorship and coaching to team members, contributing to their professional growth and increased productivity.
- Trained Release Management, Product Management, Pricing, and other internal teams on SAP navigation and reporting.
- Optimized product release workflows by providing valuable input and training new Release Management Analysts and Product Managers to ensure efficient and accurate data exchange, ultimately streamlining the release process.
- Worked closely with the Pricing team and Product Management to develop and implement new price proposals for the creation and update of SAP product materials.
- Improved company efficiency with the development of key performance indicators and tracking metrics on patch posting activities and product releases.
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Improved operational efficiency by collaborating with Renewals, Data Governance, Customer Support, and Fulfillment teams to proactively identify and resolve system, data, and process bottlenecks.
- Nurtured strong working relationships with internal teams, ensuring their needs were met while exceeding expectations on deliverables.
- Analyzed SAP and other systems data to identify root causes of problems and recommend corrective actions.
- Generated SHA256 checksums to verify the integrity of binary software files.
- Managed the daily transfer and validation of software and patch binaries to and from Akamai using FileZilla and WinSCP.
- Worked closely with Software Development teams to ensure timely and accurate delivery of software release deliverables.
Software Release Engineer
OpenText Corporation
03.2006 - 10.2018
- Coordinated and assembled complex software product releases (English, German, French, Spanish, Dutch, and Japanese), including partner and third-party products, from system testing to production and distribution.
- Successfully led a 2-year, company-wide SAP integration project, collaborating with cross-functional teams to deliver critical Release Management data and process/system flow insights, ensuring project success and timely completion.
- Led a team of 4 outside contract workers to successfully migrate physical Bill of Materials data to electronic capture in SAP HANA, streamlining processes and improving efficiency.
- Created and maintained accurate Product SKUs and Bill of Materials for software products and kits.
- Integrated new product lines into the distribution pipeline, ensuring a smooth transition.
- Executed software sanity checks, tarring, and re-tarring of Unix/Linux/Windows software products.
- Created one-off Localization Patches, updated Software Release Notes, and performed byte transfer verification and checksum verification for software products.
- Executed test cases for global IS system changes and implementations.
- Provided technical support for Release Engineering and Localization teams, resolving issues and improving productivity.
- Initialized the process of cloning Virtual Server Operating Systems, streamlining the Localization team's testing procedures.
- Developed and implemented strategies to improve Release Engineering standard operating procedures and gross functional procedures.
- Conducted process research and bottleneck analysis to identify and eliminate inefficiencies, streamlining the overall process.
- Created comprehensive gross functional Release Engineering standard operating procedures.
- Successfully integrated acquired company software, documentation and patches into company wide systems, processes and procedures.
Software Localization Engineer/Software Quality Analyst
OpenText Corporation
02.2001 - 03.2006
- Localized Open Text products into German and French (for WIN, SUN, HP, and Linux platforms) in cooperation with the internal localization team, the engineering team, and the localization vendor (SDL).
- Analyzed, classified, and fixed bugs in localized and English builds.
- Created and executed test-cases & test-plans.
- Tested all German and various French localized products to ensure technical and linguistic accuracy (Latin-1 and UTF-8 encoding).
- Coordinated user interface testing with the external translation vendor when needed.
- Prepared and updated translation memories (SDLX).
- Translated Open Text product UI, Help and Documentation when needed.
- Developed language packages (.tar/.exe) for direct deployment at customer sites.
- Continuously improved the localization engineering process by automating procedures and introducing new software tools and scripts.
- Trained Localization Engineers for the French, Spanish, and German products.
Managing Director
Goldstrom Inc.
10.1995 - 01.2001
- Managed consulting firm for foreign Social Security and Holocaust restitution issues.
- Acted as a liaison between clients and European governmental institutions.
- Managed the application processes of 1000+ clients, monitoring bureaucratic issues and handling customer relations.
- Researched and retrieved pre- and post-World War II documentation.
- Created and maintained client databases to track and resolve application issues.
- Planned and directed the production of advertisements for the firm and their placement in major publications.
- Created and launched a bi-annual newsletter with information for clients.
- Hired, trained, and supervised four employees.
Education
Web Technologies Certificate - Introduction To Designing Accessible Websites
EClasses.Org
08.2014
Basic SAP Skill Certification (ECC 6.0.0) - Computer Software Engineering
Michael Management
San Diego, CA02-2017
Web Technologies Certificate - Web Page, Digital/Multimedia And Information Resou
EClasses.Org
08-2014
Web Technologies Certificate - Advanced Dreamweaver
EClasses.Org
08-2012
Java For Non-Programmers Certification -
EClasses.org Java For Non-Programmers Certificatio
08-2008
Introduction To HTML Certification -
EClasses.org
06-2007
Portable Video Certification - Film And Video Production
Chicago Cable Access
Chicago, IL07-1996
Associate of Arts - Management/Marketing And Advertisment
Columbia College, Chicago
Chicago, IL05-1995
First Certificate in English (FCE)
University of Cambridge
Heidelberg Campus, Germany03-1993
Foreign Language Correspondent (Diploma)
Benedict International
Munich, Germany08-1992
Skills
- Analytical and Critical Thinking
- Team Collaboration and Leadership
- Documentation and Reporting
- Data Research and Validation
- Information Gathering
- Project Management
- Process Improvements
- English & German: Fluent
- French and Spanish Proficient
- SaaS
- On-premises
- Content and Document Management
- Extended ECM Software and components
- JIRA
- Confluence
- ServiceNow
- Akamai
- Content Server and components
- SAP Hanna and SAP BI
- Analysis Reports
- Pricing Analysis
- Data Analysis
- Problem solving
Languages
German
Native or Bilingual
Timeline
Lead Software Release Mangement Analyst
OpenText Corporation
10.2021 - 10.2024
Software Release Management Senior Analyst
OpenText Corporation
02.2018 - 10.2021
Software Release Engineer
OpenText Corporation
03.2006 - 10.2018
Software Localization Engineer/Software Quality Analyst
OpenText Corporation
02.2001 - 03.2006
Managing Director
Goldstrom Inc.
10.1995 - 01.2001
Web Technologies Certificate - Introduction To Designing Accessible Websites
EClasses.Org
Basic SAP Skill Certification (ECC 6.0.0) - Computer Software Engineering
Michael Management
Web Technologies Certificate - Web Page, Digital/Multimedia And Information Resou
EClasses.Org
Web Technologies Certificate - Advanced Dreamweaver
EClasses.Org
Java For Non-Programmers Certification -
EClasses.org Java For Non-Programmers Certificatio
Introduction To HTML Certification -
EClasses.org
Portable Video Certification - Film And Video Production
Chicago Cable Access
Associate of Arts - Management/Marketing And Advertisment
Columbia College, Chicago
First Certificate in English (FCE)
University of Cambridge
Foreign Language Correspondent (Diploma)
Benedict International
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