Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
SoftwareEngineer
Beatriz Astorga

Beatriz Astorga

Miami Gardens,FL

Summary

Dynamic professional with a proven track record in team collaboration and problem-solving, notably at Amazon. Excelled in customer service and operational efficiency, enhancing team productivity and customer satisfaction. Skilled in inventory control and fostering strong relationships, demonstrating a friendly, positive attitude and meticulous attention to detail.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Self Employee

Amazon
01.2021 - Current
  • Skilled at working independently and collaboratively in a team environment.

Sales Associate

Ross Dress for Less
08.2018 - 06.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.

Operations & Administrative

Bombas Hermanos Fridegotto. Valencia. Venezuela
01.2011 - 01.2015
  • Maintained organized filing systems, allowing for quick retrieval of information when necessary.
  • Assisted with budget management, tracking expenses and providing regular financial updates to the operations team.
  • Reduced errors and increased accuracy in documentation with meticulous attention to detail and thorough proofreading.
  • Prepared professional presentations for meetings using PowerPoint or other visual aids as required by the situation.

Administrative & Logistic Supervisor

Cargo Trans Montserrat - Tarragona
01.2004 - 01.2008
  • Responsible for the control and monitoring of cargo deliveries.
  • Management of cargo errors and problems.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.


Acquisition Manager

Hydraulic Equipment & Mechanics (Hevenca). Maracay
01.1998 - 01.2001
  • Built strong relationships with potential acquisition targets, fostering trust and open communication throughout negotiations.
  • Responsible for purchasing equipment and supplies for the operation of the company.
  • Inventory control and tracking.

Education

Income Tax - Income Tax

Centro Latino De Capacitacion
On Line

No Degree - Notary Public

Centro Latino De Capacitacion
On Line
01-2024

No Degree - Inmigration Certificates

Paralegal Institute of The Americas
Miami
01-2024

Associate of Business Administration - Business Administration

Instituto Universitario De Tecnologia Industrial
Valencia Venezuela
01-1996

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Certification

- Notary Pulic

  • Paralegal Inmigration

- Certificate of Completion of the U Visa Seminar program

- Certificate Completion of Immigration Practice Clinic Program

- Certificate of Completion of the Immigration Paralegal Training program

- Certificate of Completion of the Defensive Asylum

  • Income Tax

Languages

English
Elementary
Spanish
Native or Bilingual

Timeline

Self Employee

Amazon
01.2021 - Current

Sales Associate

Ross Dress for Less
08.2018 - 06.2021

Operations & Administrative

Bombas Hermanos Fridegotto. Valencia. Venezuela
01.2011 - 01.2015

Administrative & Logistic Supervisor

Cargo Trans Montserrat - Tarragona
01.2004 - 01.2008

Acquisition Manager

Hydraulic Equipment & Mechanics (Hevenca). Maracay
01.1998 - 01.2001

Income Tax - Income Tax

Centro Latino De Capacitacion

No Degree - Notary Public

Centro Latino De Capacitacion

No Degree - Inmigration Certificates

Paralegal Institute of The Americas

Associate of Business Administration - Business Administration

Instituto Universitario De Tecnologia Industrial

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Beatriz Astorga