Beatriz Ayala
Phoenix,AZ
Summary
Dynamic Claims Manager with a proven track record at SecureCare Dental, enhancing organizational effectiveness and customer satisfaction through streamlined claims resolution and quality assurance. Skilled in claims analysis and team management, demonstrating exceptional teamwork and problem-solving abilities. Achieved significant improvements in claims processing efficiency without compromising accuracy or service quality.
Overview
10
10
years of professional experience
Work History
Claims Manager
SecureCare Dental
02.2005 - 11.2013
- Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
- Streamlined communication between adjusters and clients, expediting claim resolution times.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Improved claims processing efficiency by implementing streamlined workflow procedures.
Receptionist
Western Dental & Orthodontics
12.2003 - 02.2005
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Medical Assistant
Computer Career Centers
El Paso, TX05.2000
High School Diploma - General Studies
Bel Air High School
El Paso, TX05.1999
Skills
- Claims analysis
- Claims investigation and research
- Policy interpretation
- Claims auditing
- Claims processing
- Team management
- Quality assurance
- Claims
- Teamwork
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Claims Manager
SecureCare Dental
02.2005 - 11.2013
Receptionist
Western Dental & Orthodontics
12.2003 - 02.2005
Medical Assistant
Computer Career Centers
High School Diploma - General Studies
Bel Air High School
Similar Profiles
Soila ContrerasSoila Contreras
Registration/Front Desk Receptionist at International Dental Joliet/Dynasty Dental PLLCRegistration/Front Desk Receptionist at International Dental Joliet/Dynasty Dental PLLC
Donna FelipeDonna Felipe
Dental Hygienist at Westwood Dental | City Dental | Thompson DentalDental Hygienist at Westwood Dental | City Dental | Thompson Dental
Helya BayazidiazarHelya Bayazidiazar
Dental Assistant, Chairside at Riviera Dental, Fortune Dental, Centennial DentalDental Assistant, Chairside at Riviera Dental, Fortune Dental, Centennial Dental
Alexandra BerryAlexandra Berry
Service Coordinator at Presidential Pools, Spas & PatioService Coordinator at Presidential Pools, Spas & Patio
Jovan WilderJovan Wilder
Real Estate Agent at Jason Mitchell GroupReal Estate Agent at Jason Mitchell Group