Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Beatriz Baeza

Van Horn,TX

Summary

Accomplished Crew Trainer at McDonald's, adept in employee training and customer service, enhanced team performance and food safety standards through effective coaching and mentoring. Leveraged critical thinking and public speaking skills to develop comprehensive training programs, significantly improving operational efficiency and customer satisfaction.

Overview

17
years of professional experience

Work History

Mcdonalds

Crew Trainer
07.2014 - Current

Job overview

  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Maintained current knowledge of all team position requirements.
  • Conducted hands-on demonstrations to teach new recruits proper use of equipment, enhancing safety and efficiency.
  • Established and maintained quality control standards.

Dollar General Store

Sales Associate
04.2014 - 12.2015

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to achieve monthly sales targets.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.

Wendys Restaurant

Cashier
05.2007 - 08.2010

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

Van Horn High School
Van Horn, TX

from Science
06.2008

Skills

  • Customer Service
  • Employee Training
  • Cash Handling
  • Team Leadership
  • Workplace Safety
  • Active Listening
  • Safe Food Handling
  • Coaching and Mentoring
  • Team leadership and supervision
  • Food safety understanding
  • Cleaning and sanitation
  • Complaint resolution
  • Policies and Procedures
  • Motivational Skills
  • Critical Thinking
  • Decision-Making
  • Attention to Detail
  • Public Speaking

Languages

Spanish
Native or Bilingual

Timeline

Crew Trainer

Mcdonalds
07.2014 - Current

Sales Associate

Dollar General Store
04.2014 - 12.2015

Cashier

Wendys Restaurant
05.2007 - 08.2010

Van Horn High School

from Science

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Beatriz Baeza