Beatriz E Barranca
Jefferson,Wisconsin
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Jones Logistics LLC.
06.2021 - 05.2025
- Communicate with customers via e-mail, phone, and their various needs.
- Create SOPs as well as run daily reports on Excel and share them via e-mail with the team.
- Manage efficient document flow while organizing and scanning paperwork to the system.
- Communicate with drivers and dispatch.
- Process orders and enter them in TMW.
Bilingual Financial Services Representative
U.S Cellular.
05.2019 - 06.2021
- Reviewed customers credit application.
- Answered calls, and processed payments via credit/debit card or ACH.
- Worked with multiple computer applications, and at the same time, maintained engagement with customers.
- Worked on follow-up responsibilities based on company needs.
Receptionist Administrator
QPS Employment Group Inc.
04.2018 - 06.2021
- Kept and utilized a highly organized filling system to reference office documents, items requiring action, and various applications.
- Screened applications for work placement, including I-9 and W-4 forms, background checks, and drug test.
- Transferred banking information acquired from employee associates to the payroll department and routinely relayed important notes between all departments: HR, compliance, workers comp, marketing, and IT.
- Respond to incoming phone calls, promptly reply to emails, and screen fax request.
Front Desk Agent
Holiday Inn - Madison West
01.2015 - 05.2019
- Complete routine online training on hospitality protocols, standards and expectations.
- Practiced exceptional etiquette of confidentiality for collecting and storing sensitive information of guests that was acquired at check-in, such as payment information and identification cards.
- Explained hotel policies and rules and provided navigational assistance to rooms and common areas of the hotel.
- Secured payments made by check, debit, and credit cards and posted them into e-log.
Assembler
HUSCO International Inc.
04.2012 - 12.2014
- Inspected and assembled small car parts.
- Operated machinery to test if parts met quality standards.
- Organized completed parts into pallets for inventory and tracking.
- Organized parts and material for the next shift.
Team Member
Redi-Serves
05.2010 - 04.2012
- Performed quality control checks, ensured through a process of inspecting, and organized meat product inventory for easy tracking within the company.
- Recorded weights and performed procedures for proper waste management of product.
- Organized packages and arrangements onto pallets for shipping and handling.
- Monitored safety procedures in the packaging area.
Education
Associate of Arts - Human Resources Management
Madison Area Technical College
Madison, WI05-2027
Skills
- Spanish-English Fluency
- Computer proficiency
- Time Management
- Attention to Detail
- Customer Service
Certification
Certified Public Notary
Timeline
Customer Service Representative
Jones Logistics LLC.
06.2021 - 05.2025
Bilingual Financial Services Representative
U.S Cellular.
05.2019 - 06.2021
Receptionist Administrator
QPS Employment Group Inc.
04.2018 - 06.2021
Front Desk Agent
Holiday Inn - Madison West
01.2015 - 05.2019
Assembler
HUSCO International Inc.
04.2012 - 12.2014
Team Member
Redi-Serves
05.2010 - 04.2012
Associate of Arts - Human Resources Management
Madison Area Technical College
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