Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Beatriz Bracamontes

Little Rock,AR

Summary

Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Administrative Assistant/Project Coordinator

Holder Construction
06.2022 - 01.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Scheduled office meetings and client appointments for staff teams.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Photocopied, distributed and emailed documents to project managers.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Analyzed project performance data to identify areas of improvement.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Sent newsletters and bulletins using MailChimp and dotmailer.
  • Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events.
  • Arranged travel and accommodation for team members and project partners.
  • Assembled manuals for team usage from vendor-supplied product data sheets and submittal information.
  • Provided administrative support to senior leadership and members of executive board while maintaining confidentiality.
  • Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for 5 executives.
  • Handled scheduling and logistics planning for conferences and monthly meetings.
  • Screened incoming mail, publications and other correspondence directed to management team members.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Reconciled and processed expense reports for 5 internal and field personnel.
  • Created regular reports and updated internal databases.
  • Maintained confidential, administrative support to executive team and members of board of directors.
  • Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
  • Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
  • Managed travel itineraries and logistics for accommodations for over 5 employees.
  • Maintained executive's appointment schedule by planning and scheduling appointments, teleconferences and travel plans.
  • Accurately and quickly processed subscription and market invoices.
  • Monitored incoming correspondence, emails, snail mail and other publications for management members.
  • Scheduled global annual portfolio reviews for over 5 participants in 5 different locations.
  • Managed full procurement cycle by planning, reviewing, soliciting, awarding, administering and closing out contract to achieve seamless transition at all levels of procurement.
  • Closely monitored and evaluated contract performance to determine regulatory compliance and necessary amendments.
  • Provided exceptional customer service to diverse clientele even in high-stress environments.
  • Liaised with outside organizations and financial management analysts to negotiate contract details.
  • Assisted in expansion efforts by positioning contracts and executing paperwork as quickly as possible.
  • Documented human resources records and maintained confidentiality of sensitive personal information.
  • Responded to inquiries by answering telephone calls, in-person questions and emails.
  • Supported coordination of benefits open enrollment activities and process.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Organized new employee orientation schedules for new hires.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Answered and redirected incoming phone calls for office.
  • Coordinated employee training programs to improve productivity and performance.
  • Coordinated itineraries and scheduled appointments for human resources staff.
  • Scheduled and coordinated interviews between hiring managers and potential candidates.
  • Set up orientations and initial training for new employees.
  • Participated in recruitment and selection process for new hires.
  • Helped employees register for benefits programs using online portals.
  • Directed hiring and onboarding programs for new employees.
  • Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.

OS&D Manager/Senior Customer Service Specialist

XPO Logistics
04.2021 - 08.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Onboarded new employees with training and new hire documentation.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Reviewed order data to verify transactions and shipping dates.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Collaborated with internal departments to verify customer satisfaction and order accuracy.
  • Analyzed data to prepare reports and identify process improvements.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Handled day-to-day shipping and receiving overseeing more than 600 packages per day.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
  • Scheduled office meetings and client appointments for staff teams.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Data Analyst/Customer Service Representative

Epiq Systems
02.2018 - 12.2020
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Identified, analyzed and interpreted trends or patterns in complex data sets.
  • Utilized data visualization tools to effectively communicate business insights.
  • Participated in requirements meetings to understand business needs.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Created dashboards to monitor and track key performance indicators.

Education

Master of Science - Health Administration

University of Phoenix
Tempe, AZ
06.2026

No Degree - Project Management

University of Phoenix
Tempe, AZ
10.2023

Bachelor of Science - Biological Engineering

Grand Canyon University
Phoenix, AZ
12.2020

Skills

  • Database Management
  • Appointment Scheduling
  • Report Writing
  • Contract Analysis
  • Calendar Management
  • Expense Reporting
  • Data Entry
  • Document Control
  • Spreadsheet Management
  • Scheduling
  • Meeting Planning
  • Proposal Writing
  • Office Administration
  • Decision-Making
  • Team Leadership
  • Office 365
  • Customer Service
  • Critical Thinking
  • Attention to Detail
  • Complaint Resolution
  • Call Management
  • Microsoft PowerPoint
  • Key Stakeholder Relationship Building
  • Proofreading
  • Call Center Operations
  • Training Development Aptitude
  • Conflict Resolution
  • Multi-Line Phone Talent
  • CRM Software
  • Microsoft Office
  • Excel Expertise
  • Powerpoint
  • Presenting
  • Proposal Development
  • Funding Source Research
  • Adobe Creative Suite
  • Report Writing Skills
  • Proposal Management
  • Contract Administration
  • Attention to Detail
  • Procurement
  • Staff Training
  • Primavera Oracle P6

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Administrative Assistant/Project Coordinator

Holder Construction
06.2022 - 01.2023

OS&D Manager/Senior Customer Service Specialist

XPO Logistics
04.2021 - 08.2022

Data Analyst/Customer Service Representative

Epiq Systems
02.2018 - 12.2020

Master of Science - Health Administration

University of Phoenix

No Degree - Project Management

University of Phoenix

Bachelor of Science - Biological Engineering

Grand Canyon University

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Beatriz Bracamontes