Beatriz Burris
Miami
Summary
Dynamic and results-driven professional with extensive experience in customer service and data entry at Agero. Proven ability to enhance operational efficiency and improve patient satisfaction through effective communication and decision-making. Recognized for streamlining processes and fostering collaborative environments, ensuring seamless service delivery in fast-paced settings.
Overview
19
19
years of professional experience
Work History
Dispatcher
Agero
01.2022 - 01.2023
- Coordinated dispatch operations to ensure timely service delivery for customer requests.
- Utilized GPS tracking systems to optimize route efficiency and reduce response times.
- Communicated effectively with service providers to manage operational workflows and address issues.
- Assisted in maintaining accurate records of dispatched calls and services provided for reporting purposes.
Front Desk Receptionist
Kendall Speech and Language Center
03.2010 - 11.2012
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Coordinated communication between patients and speech therapists to enhance service delivery.
- Maintained accurate patient records using electronic health record systems for compliance.
- Assisted in handling inquiries and resolving issues to improve patient satisfaction levels.
Front Desk Medical Receptionist
Dr. Maria Elena Kendalls Office (Dermotology)
03.2009 - 01.2011
- Managed patient scheduling and appointment reminders using electronic health record (EHR) systems.
- Coordinated communications between medical staff and patients to ensure seamless service delivery.
- Processed patient intake forms, verifying insurance information and updating records for accuracy.
- Trained new reception staff on office protocols and EHR software for efficient operations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
Front Desk Receptionist
Prestige Association Consultants
01.2008 - 01.2009
- Streamlined administrative processes, contributing to increased efficiency in office workflows.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed strategies for improving phone call response times and appointment scheduling accuracy.
- Oversaw inventory management of office supplies, ensuring adequate stock levels were maintained.
- Collected room deposits, fees, and payments.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Front Desk Medical Receptionist
Urology Center Of South Florida
12.2006 - 01.2008
- Implemented workflow improvements that enhanced patient experience and reduced waiting times.
- Oversaw inventory management of office supplies, ensuring adequate stock levels were maintained.
- Led efforts to streamline front desk operations, improving patient flow throughout the office.
- Mentored junior receptionists, fostering a collaborative environment focused on excellent customer service.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
Security Officer
Elite Protection Services
01.2004 - 08.2005
- Monitored premises to deter theft and ensure safety of individuals and property.
- Conducted regular patrols to identify potential hazards and maintain security protocols.
- Responded promptly to emergencies, coordinating with law enforcement as necessary.
- Trained new security personnel on procedures, emergency response, and customer service standards.
- Maintained accurate logs of daily activities, incidents, and observations for reporting purposes.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Issued access cards to authorized personnel to monitor access points.
Education
High School Diploma -
American High School
Miami, FL10-2004
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher
Agero
01.2022 - 01.2023
Front Desk Receptionist
Kendall Speech and Language Center
03.2010 - 11.2012
Front Desk Medical Receptionist
Dr. Maria Elena Kendalls Office (Dermotology)
03.2009 - 01.2011
Front Desk Receptionist
Prestige Association Consultants
01.2008 - 01.2009
Front Desk Medical Receptionist
Urology Center Of South Florida
12.2006 - 01.2008
Security Officer
Elite Protection Services
01.2004 - 08.2005
High School Diploma -
American High School