BEATRIZ Carlos
El Paso,TX
Summary
Dynamic Customer Service Representative with a proven track record at HCL, excelling in complaint resolution and problem-solving. Recognized for enhancing customer retention through innovative service initiatives and empathetic client relationships. Proficient in account updating and maintaining compliance, consistently delivering exceptional support in high-pressure environments.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
HCL
10.2024 - 09.2025
- Responded to customer requests for products, services, and company information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Resolved complaints to satisfy customers and encourage future transactions.
Customer Service Representative
Maximus
08.2023 - 08.2024
- Created and maintained detailed database to develop promotional sales.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Customer Service Representative
Empire Today
04.2018 - 07.2020
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Met customer call guidelines for service levels, handle time and productivity.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
Stephen F Austin High School
El Paso, TX05-1992
Skills
- Account updating
- Scheduling
- Complaint resolution
- Office equipment proficiency
- Punctuality and reliability
- Dispute resolution
- Problem-solving
- Call center experience
Languages
Spanish
Limited Working
Timeline
Customer Service Representative
HCL
10.2024 - 09.2025
Customer Service Representative
Maximus
08.2023 - 08.2024
Customer Service Representative
Empire Today
04.2018 - 07.2020
High School Diploma -
Stephen F Austin High School