Beatriz Conejo
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level Customer Service Representative position to help launch career while achieving company goals.
Overview
15
15
years of professional experience
Work History
Rural Mail Carrier Associate
United States Post Office
10.2023 - 04.2025
- Delivered mail and packages efficiently to rural customers, ensuring accuracy and timeliness.
- Maintained comprehensive knowledge of delivery routes and service areas to optimize daily operations.
- Utilized handheld scanners to track and confirm deliveries, enhancing accountability and customer satisfaction.
- Collaborated with team members to address delivery challenges, improving overall service efficiency.
- Assisted in training new associates on postal protocols and route navigation for seamless integration.
- Ensured compliance with safety regulations during transportation of mail and packages across diverse terrains.
- Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
Barista
Laykies Gourmet Cafe
01.2014 - 06.2016
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Collected payments and provided accurate change.
- Created complex, hand-crafted beverages based upon customer preferences.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Memorized official and off-menu coffee and tea preparations.
- Supported highest standards of conduct and service to support company reputation.
- Described menu items to customers and suggested products based on stated preferences.
- Received and accurately processed customer payments.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Stocked customer service stations with paper products or beverage preparation items.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Prepared and served hot or cold beverages.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Utilized POS system to receive and process customer payments.
- Input orders into point of sale system and handled customer payments.
- Provided customers with product details, coffee blends and preparation descriptions.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Restocked product displays based on demand and projected sales.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Wrapped, labeled and dated food items for sale.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Checked brewing equipment for proper functionality.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Ordered and received supplies to restock beverage items.
- Created signs and displays to advertise store products or events.
Assistant Service Manager
H-E-B Grocery
06.2010 - 08.2012
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Guided department employees on changes from management.
- Pitched in to complete various duties during peak periods or employee absences.
- Motivated and supported employees to maintain low turnover.
- Created employee work schedules to keep shifts properly staffed.
- Defined department goals and monitored performance to direct and enhance daily operations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Recruited and trained new employees to meet job requirements.
Education
Some College (No Degree) - Certified Medical Assistant
Sanford Brown
Skills
- Adaptive Team Player
- Active Listening
- Package handling
- Safe driving
- Heavy lifting
- High-Energy Attitude
- Typing Proficiency
- Data Entry
- Prioritization
- Proofreading
- Reading Comprehension
- Stocking and Replenishing
- Upselling and Cross-Selling
- Professional Telephone Demeanor
- Multi-Task Management
- Product Organization
- Complaint Resolution
- Positive and Professional
- Customer Service Oriented
- 10-Key
- Typing 45 WPM
- Bilingual
Languages
Spanish
Native/ Bilingual
Timeline
Rural Mail Carrier Associate
United States Post Office
10.2023 - 04.2025
Barista
Laykies Gourmet Cafe
01.2014 - 06.2016
Assistant Service Manager
H-E-B Grocery
06.2010 - 08.2012
Some College (No Degree) - Certified Medical Assistant
Sanford Brown