Summary
Overview
Work History
Education
Skills
Timeline
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Beatriz Cortina

San Antonio,TX

Summary

Dedicated and result-oriented professional with 18 years of experience in office management, training and development, and customer focused culture. Adept at leveraging strong communication skills and interpersonal skills to interact with diverse individuals and build an inclusive and equitable culture.

Overview

14
14
years of professional experience

Work History

Divisional Training Manger

Advance America
06.2018 - 10.2023
  • Directed creation and implementation of qr code assignments for Business Partner Referral program resulting in most successful Business to Business Marketing division in Texas.
  • Trained and developed over 75 new employees to align with organizational goals and strategies.
  • Monitored and evaluated training performance to assess strengths and developmental needs.
  • Coached in effective manner to build confidence and encourage personal growth.
  • Participated in divisional conference calls and training sessions to stay inform about updates and results.
  • Collaborated with other branches to align training programs with organizational goals, objectives, and best practices.

Branch Manager

Advance America
08.2014 - 10.2023
  • Increased loan receivables by 40% over 6-month period with effective customer retention strategies, B to B marketing, promoting brand awareness, and capitalizing on available marketing leads.
  • Ensured all transactions were compliant, professional, and comprehended while building rapport and educating customer about Loans with their digital options, referral opportunities, and engaging them in customer review options available.
  • Promoted Business Partner acquisitions while exceeding customers' expectations and requirements.
  • Identifying teams' opportunities providing constructive feedback and motivational techniques to develop and empower employee.

Customer Service Representative

Ace Cash Express
10.2013 - 07.2014
  • Managed over $100, 000 in center funds, maintaining adequate cash supply in cash drawers while anticipating cash needs in order to enhance employee productivity and customer experience.
  • Delivered exceptional customer service to every customer by offering extensive knowledge of Loan products while actively listening to their needs or wants and addressing concerns in order to create positive experience.
  • Responded to customer requests, offering excellent support and tailored recommendations while educated them about billing and payment options with Moneygram, Netspend, Electric, and Insurance services.

Assistant Store Manager

Dollar Tree
04.2013 - 08.2013
  • Providing exceptional customer service as top priority and created and maintained safe and secure environment by adhering to fire, safety, and health regulations.
  • Increased revenue by promoting sale events, maintaining inventory levels, submitting accurate orders, and developing strong relationships with vendors to facilitate timely product delivery.
  • Supervised and guided cashiers to help improve selling techniques, achieve daily objectives, and maintain high productivity while multitasking.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Assistant Store Manager

Dollar General
02.2011 - 03.2013
  • Successfully decreased high shrink percentage down to .98% by deterring external theft, improving return and damage control process, and enforcing internal safeguards, and conveying customer focused atmosphere
  • Increased revenue by preparing and promoting exciting merchandise displays, maintaining inventory levels, submitting accurate orders, and providing enhanced customer experience.
  • Resolved customer concerns, handled problematic customers, and strengthened lasting customer relationships with exceptional interpersonal skills.

Human Resource Specialist

Tutors with Computers
11.2009 - 07.2010
  • Reduced recruitment time by 50% by creating organizational filing system for confidential employee records, resulting in improved accessibility, efficiency, and ability to maintained personnel records to establish accuracy and compliance with applicable regulations.
  • Planned and managed recruitment activities for new hires by advertising open positions through different social media options, job posting in multiple newspapers, and encouraging employee referrals.
  • Developed and implemented onboarding process, screening applicants, performing group interviews and orientations, and performed extensive background checks.

Education

South Texas Community College
McAllen Texas
05.2003

Mission High School
Mission, TX
05.2003

Skills

    • Initiative
    • Management Skills
    • Work ethic
    • Project Management
    • Adaptability
    • Customer Service
      • Problem solving
      • Technical Knowledge
      • Leadership
      • Computer Skills
      • Relationship Building
      • Bilingual

Timeline

Divisional Training Manger

Advance America
06.2018 - 10.2023

Branch Manager

Advance America
08.2014 - 10.2023

Customer Service Representative

Ace Cash Express
10.2013 - 07.2014

Assistant Store Manager

Dollar Tree
04.2013 - 08.2013

Assistant Store Manager

Dollar General
02.2011 - 03.2013

Human Resource Specialist

Tutors with Computers
11.2009 - 07.2010

South Texas Community College

Mission High School

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Beatriz Cortina