Summary
Overview
Work History
Education
Skills
Timeline
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Beatriz De Lima

Windermere,FL

Summary

Adept at driving performance improvement and sales growth, I leveraged customer engagement and sales expertise at Superdry to consistently top sales charts. My blend of creative thinking and effective team leadership fostered strong client relationships and motivated teams towards collective success, enhancing brand awareness and customer loyalty through innovative strategies and exceptional service.

Overview

4
4
years of professional experience

Work History

Brand Lead

Superdry
04.2024 - Current
  • Increased overall sales by training team members on effective selling techniques.
  • Established strong relationships with key clients, fostering long-term partnerships and repeat business.
  • Devised creative incentive programs to motivate team members toward achieving individual and collective goals.
  • Enhanced customer loyalty through exceptional service and product knowledge.
  • Achieved top-ranking sales performance consistently by utilizing persuasive communication skills and deep understanding of consumer needs.
  • Resolved escalated customer issues promptly, demonstrating commitment to superior service quality while preserving company reputation.
  • Communicated product information with confidence and educated consumers about company.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.

Sales Associate

Superdry
06.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Stylist

American Threads
03.2023 - 06.2023
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.

Restaurant Office Assistant

Fogo De Chão
05.2022 - 12.2022
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.

Restaurant Hostess

Fogo De Chão
09.2021 - 12.2022
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Car Wash Attendant

Sweetwater Car Wash
01.2021 - 08.2021
  • Greeted customers and assessed needs to recommend suitable car wash services.

Education

Marketing - Fashion

Valencia College
Orlando, FL

High School Diploma -

Florida Virtual School
Orlando, FL
2023

Skills

  • Customer Engagement
  • Sales Support
  • Customer Service
  • Staff Training
  • Brand Awareness
  • Conflict resolution techniques
  • Branding
  • Performance Improvement
  • Sales expertise
  • Product Demonstration
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent Communication
  • Critical Thinking
  • Organizational Skills
  • Creative Thinking

Timeline

Brand Lead

Superdry
04.2024 - Current

Sales Associate

Superdry
06.2023 - Current

Stylist

American Threads
03.2023 - 06.2023

Restaurant Office Assistant

Fogo De Chão
05.2022 - 12.2022

Restaurant Hostess

Fogo De Chão
09.2021 - 12.2022

Car Wash Attendant

Sweetwater Car Wash
01.2021 - 08.2021

Marketing - Fashion

Valencia College

High School Diploma -

Florida Virtual School

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Beatriz De Lima