Beatriz Diaz
Surprise,AZ
Summary
Proven Medical Assistant with a track record of enhancing patient experiences at Pleasant Pediatrics through expert management of medical records and exceptional customer service. Skilled in HIPAA compliance and patient scheduling, consistently exceeding guest expectations. Trained new hires, improving both front desk and back office flow. Demonstrates a professional bedside manner and a commitment to maintaining confidentiality.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Pleasant Pediatrics
05.2018 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Exceeded guest expectations regularly by anticipating needs, promptly addressing concerns, and proactively offering assistance to ensure a memorable visit.
- Trained new hires on company policies, software systems, and best practices for front desk operations, leading to successful onboarding experiences.
- Conducted regular inventory checks on office supplies, ordering replacements as needed to maintain optimal productivity levels at the front desk.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Completed patient referrals to other medical specialists.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Printed prescription requests and queries in compliance with practice protocol.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Received and routed laboratory results to correct clinical staff members.
Server
El Dorado Of Sun City
06.2017 - 04.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Medical Assistant - Medical
Arizona College
Glendale, AZ04.2018
High School Diploma -
Valley Vista High School
Surprise, AZ05.2016
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Direct Patient Care
- CPR
- Immunization Administration
- Insurance Verification
- Maintaining confidentiality
- Appointment Setting
- Inventory and supply management
- Professional Bedside Manner
- Valid State driver's license
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Pleasant Pediatrics
05.2018 - Current
Server
El Dorado Of Sun City
06.2017 - 04.2018
Medical Assistant - Medical
Arizona College
High School Diploma -
Valley Vista High School
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