Beatriz Dominguez Gallegos
Commerce City,CO
Summary
Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols.
Overview
5
5
years of professional experience
Work History
Patient Access Specialist
Denver Health
501 28th St , Denver, Co 80205
10.2022 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Facilitated communication between patients and various departments and staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Barista
Starbucks
4850 E60th Ave, Commerce City, Co 80022
07.2021 - 10.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Followed exact recipes for mixing and preparing beverage and food items.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Helped management keep adequate supply on hand by notifying of shortages.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Used POS system to accurately enter orders and process payments.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Buser
La Casa Del Rey
7035 E 72nd Ave, Commerce City, Co, 80022
09.2018 - 05.2021
- Processed payments for orders and provided customers with change.
- Assisted customers with carry-out service.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Established rapport with customers by providing friendly and attentive service.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Trained new staff in bussing and cleaning procedures.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Provided attentive service and proactively assessed guest needs.
Education
CNA -
Emily Griffith Technical College
Denver, CO10.2021
High School Diploma -
Adams City High School
Commerce City, CO05.2021
Skills
- Information Collection
- Performance Standards Compliance
- Insurance Verification
- Patient Scheduling
- Fee Collection
- Front Desk Operations
Languages
Spanish
Native or Bilingual
english
Native or Bilingual
Timeline
Patient Access Specialist
Denver Health
10.2022 - Current
Barista
Starbucks
07.2021 - 10.2023
Buser
La Casa Del Rey
09.2018 - 05.2021
CNA -
Emily Griffith Technical College
High School Diploma -
Adams City High School