Beatriz Duarte
Windermere,FL
Summary
Dynamic administrative professional with extensive experience at Fecomercio RJ, excelling in office administration and customer service. Proven track record in enhancing workflow efficiency through effective calendar management and streamlined communication processes. Adept at document preparation and fostering positive relationships, contributing to a collaborative work environment.
Overview
14
14
years of professional experience
Work History
Secretary
Canadian School of Niteroi
04.2015 - 11.2020
- Managed daily correspondence and communication between staff, parents, and students.
- Organized and maintained electronic and physical filing systems for efficient record-keeping.
- Coordinated school events and meetings, ensuring logistics met organizational standards.
- Assisted in preparing reports and documents for administrative review and decision-making.
- Streamlined appointment scheduling processes to enhance office efficiency and responsiveness.
- Supported the onboarding process for new staff by preparing orientation materials and schedules.
- Trained junior staff on administrative protocols, fostering a collaborative working environment.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Streamlined communication processes, resulting in faster response times to internal queries.
- Assisted in preparing detailed reports for management, enabling informed decision-making.
- Enhanced office efficiency by implementing digital filing systems that streamlined paperwork processing.
- Organized travel arrangements for executive team, ensuring smooth logistics for multiple international trips.
Administrative Assistant
Fecomercio RJ
03.2007 - 04.2011
- Coordinated daily office operations to enhance workflow efficiency.
- Managed scheduling and calendar appointments for senior management.
- Developed and maintained filing systems to ensure document accuracy and accessibility.
- Assisted in preparing reports and presentations for internal meetings.
- Implemented process improvements that streamlined administrative tasks.
- Conducted research to support decision-making for departmental initiatives.
- Collaborated with cross-functional teams to facilitate effective communication and project completion.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Bachelor of Science - Management
Universidade La Salle
Rio De Janeiro, BrazilSkills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Appointment scheduling
- File management
- Document preparation
- Calendar management
- Schedule management
- Multi-line phone systems
- Mail distribution
- Database administration
- Appointment coordination
- Digital file management
- Inventory purchasing
- Inter-office communications
- Meeting support
- Accounts payable
Languages
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
English
Full Professional
Timeline
Secretary
Canadian School of Niteroi
04.2015 - 11.2020
Administrative Assistant
Fecomercio RJ
03.2007 - 04.2011
Bachelor of Science - Management
Universidade La Salle