Beatriz Felix
Hialeah,FL
Summary
Proven Medical Assistant/Receptionist with a track record of enhancing patient relations and streamlining operations at South Florida Urology Center. Excelled in HIPAA compliance and office administration, significantly improving office efficiency. Demonstrates strong initiative-taking and patient scheduling skills, ensuring high-quality customer service and operational excellence. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 8 years.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Medical Assistant/Receptionist
South Florida Urology Center
05.2016 - Current
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Enhanced office productivity by handling high volume of callers per day.
- Printed prescription requests and queries in compliance with practice protocol.
- Received and routed laboratory results to correct clinical staff members.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Conducted patient intake interviews, recording and documenting relevant information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Manager
Discovery Clothing
06.2015 - 05.2016
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Customer Service Manager
Bed Bath & Beyond
07.2010 - 06.2015
- Followed through with client requests to resolve problems.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Miami Lakes Technical College
Miami, FL 07.2014 - 05.2016
High School Diploma -
Barbara Goleman Senior High
Miami, FL06.2009
Skills
- Medical Office Procedures
- Initiative-taking
- Medical receptionist experience
- Patient check-in and check-out
- Front Desk Operations
- Healthcare Industry Knowledge
- HIPAA Compliance
- Office Administration
- Patient Scheduling
- Microsoft Office
- Patient Registration
- Reminder calls
- HIPAA Guidelines
- Electronic Medical Records
- Appointment management
- Medical Terminology
- Medical Charting
- Patient Relations
- Telephone Etiquette
- EMR / EHR
- Customer Service
Certification
- CMAA - Certified Medical Administrative Assistant
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant/Receptionist
South Florida Urology Center
05.2016 - Current
Manager
Discovery Clothing
06.2015 - 05.2016
Miami Lakes Technical College
07.2014 - 05.2016
Customer Service Manager
Bed Bath & Beyond
07.2010 - 06.2015
High School Diploma -
Barbara Goleman Senior High
- CMAA - Certified Medical Administrative Assistant
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