Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Beatriz Fernandez

Katy,Texas

Summary

Dynamic Dental Treatment Coordinator with a proven track record, enhancing front office operations and patient satisfaction. Skilled in insurance verification and dental terminology, coupled with exceptional multitasking and communication abilities. Increased case acceptance rates significantly, showcasing problem-solving prowess and a commitment to excellence in patient care coordination.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Dental Treatment Coordinator

ACP Dental Group PLLC
08.2023 - Current
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Understood dental terminology, dental procedure codes and insurance breakdowns to communicate with external stakeholders.
  • Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
  • Facilitated patient referrals to other healthcare providers.
  • Boosted office productivity by maintaining accurate records and updating patient information in a timely manner.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.

Logistics Coordinator

Twin Cargo Services LLC
04.2021 - 08.2023
  • Liaised with freight carriers and brokers to ensure timely and accurate deliveries
  • Organized and maintained records for all shipments including bills of lading, invoices, customs
    documents
  • Resolved issues during shipping, communicating delays to relevant individuals.
  • Enhanced customer satisfaction through proactive communication regarding shipment status
    and addressing concerns promptly.
  • Maintained positive relationships with carriers, negotiating contracts to secure competitive rates
    for shipping services.

Freight Coordinator

Aj Freight Systems
04.2021 - 07.2023
  • Improved negotiation processes by implementing best practices, streamlining operations for increased efficiency and effectiveness.
  • Strengthened supplier relations by maintaining open lines of communication regarding capacity availability, rates, and service expectations.
  • Increased efficiency by optimizing freight routes and coordinating with drivers on delivery
    schedules.
  • Streamlined freight coordination processes by implementing efficient scheduling and tracking
    systems.
  • Enhanced customer satisfaction with timely and accurate shipment updates and proactive issue
    resolution.

Cross-trained Dental Assistant & Front Desk

Houston Dental Esthetics
12.2019 - 04.2021
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.

Dental Assistant

Houston Dental Implant & Cosmetic Center
03.2018 - 08.2019
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Monitored patient comfort and safety during dental procedures.
  • Prepared patient x-rays and images for dentist review.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.

Education

Professional Certificate - Accounting Technology And Bookkeeping

Lone Star College System
Spring, TX
11.2023

Associate of Science - Biology

Houston Community College
Houston, TX
05.2021

Certificate & License - Dental Assisting

Houston Dental Assistant Academy
Katy, TX
03.2018

Associate of Arts - Science Education

Union County College
Cranford, NJ
05.2016

GED -

New Jersey Board of Education
Jersey City, NJ
04.2015

Skills

  • Insurance Verification
  • Patient Care Coordination
  • Dental Terminology
  • Accounts Receivable
  • Front Office Management
  • Billing Procedures
  • CPR Certified
  • Excellent multitasking capability
  • Dental Coding
  • Financial arrangements
  • Problem-solving abilities
  • Excellent Communication
  • Use of Dental Software (Eaglesoft & Dentrix)

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Certification

CPR

Timeline

Dental Treatment Coordinator

ACP Dental Group PLLC
08.2023 - Current

Logistics Coordinator

Twin Cargo Services LLC
04.2021 - 08.2023

Freight Coordinator

Aj Freight Systems
04.2021 - 07.2023

Cross-trained Dental Assistant & Front Desk

Houston Dental Esthetics
12.2019 - 04.2021

Dental Assistant

Houston Dental Implant & Cosmetic Center
03.2018 - 08.2019

Professional Certificate - Accounting Technology And Bookkeeping

Lone Star College System

Associate of Science - Biology

Houston Community College

Certificate & License - Dental Assisting

Houston Dental Assistant Academy

Associate of Arts - Science Education

Union County College

GED -

New Jersey Board of Education

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Beatriz Fernandez