Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Beatriz Fernandez

Salinas,CA

Summary

Accomplished Lead Pharmacy Technician at CVS Pharmacy, adept in inventory control and fostering team collaboration. Streamlined workflows and enhanced efficiency, mentoring staff for optimal performance. Skilled in pharmacy software and committed to FDA and HIPAA compliance, significantly improving patient service and team productivity. Experienced with pharmacy operations, medication dispensing, and regulatory compliance. Utilizes organizational skills to streamline workflow and enhance team performance. Track record of effective inventory management and patient interaction, ensuring high-quality service delivery. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Lead Pharmacy Technician

CVS Pharmacy
01.2018 - Current
  • Supervised 25 pharmacy technicians and coordinated day-to-day assignments.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
  • Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.

Customer Service Associate Team Leader

JC Penney Stores
01.2012 - 03.2018
  • Streamlined team workflow for improved efficiency in handling customer inquiries and resolving issues.
  • Handled complex transactions efficiently, ensuring accuracy and timely completion of tasks.
  • Developed comprehensive training materials for new hires, improving onboarding process and knowledge retention.
  • Managed escalated customer situations effectively, maintaining professionalism while working towards resolutions.
  • Reduced response time to customer inquiries, ensuring prompt attention to their needs.
  • Mentored new associates, fostering a supportive work environment and strong team dynamics.

Education

High School Diploma -

Alisal High School
Salinas, CA
06.2011

Skills

  • Problem-solving skills
  • Pharmacy Software Proficiency
  • Inventory Control
  • Order Verification
  • Prescription Processing
  • Team Collaboration
  • New Hire Onboarding
  • Workflow Optimization
  • Staff Development
  • FDA and HIPAA compliance
  • Drug storage

Certification

  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
  • Licensed Pharmacy Technician - State Boards of Pharmacy.

Timeline

Lead Pharmacy Technician

CVS Pharmacy
01.2018 - Current

Customer Service Associate Team Leader

JC Penney Stores
01.2012 - 03.2018

High School Diploma -

Alisal High School

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Beatriz Fernandez