Beatriz Flores
Spanish Inter[reter
Chula Vista,CA
Summary
Personable, outgoing Spanish Interpreter with solid experience translating Spanish in area of legal. Highly proficient in both English and Spanish vocabularies typically used in formal, consultative and casual modes of communication in the field of legal. History of performing consecutive and simultaneous interpretation services in fast-paced settings. Detail-oriented and thorough professional focused on catching every part of the conversation to be most effective for both parties. Culturally adept at understanding and respecting differences to interpret without compromising content.
Seeking entry-level opportunities to expand skills while facilitating company growth.
Flexible, reliable hard worker ready to learn and contribute to team success.
Outgoing and friendly with strong drive to succeed.
Overview
16
16
years of professional experience
Work History
Quality Control Clerical
Jonnell Agnew & Associates
05.2018 - 05.2022
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Conducted audit inspections and independent checks to verify parts and materials.
- Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors.
- Developed comprehensive training programs for new quality control team members, ensuring consistent performance across the board.
- Improved customer satisfaction with thorough final product inspections and adherence to strict quality control guidelines.
- Consistently maintained detailed records of all quality control activities for easy reference during audits or process evaluations.
- Participated in regular management review meetings, providing updates on quality control performance and suggesting areas for improvement.
- Coordinated effectively with clients, court reporters, and interpreters optimizing processes for higher product quality and lower defect rates.
- Provided support for remote video and phone depositions
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Monitored product standards and quality-control programs.
- Fixed identified issues to improve workflows.
- Educated employees on specific QA standards and confirmed maintenance of standards.
Job Couch for the Disabled
Valley Light Industries
10.2017 - 07.2019
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
Office Manager
Fred Loya Insurance
10.2006 - 11.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Certificate of Completion - Professional Medical Interpreter
San Diego State University Global Campus
San Diego, CA09.2024
Certificate of Completion - Court Interpreter
Southern California School of Interpretation
El Segundo, United States08.2023
High School Diploma -
Mujeres Y Hombres Nobles
Monterey Park, United States06.1996
Skills
- Consecutive interpretation skills
- Simultaneous interpretation skills
- Sight Translation skills
- Fluent Spanish and English
- Legal Terminology
- Video remote interpreting
- Telephone interpreting
- Relationship building
- Intercultural Sensitivity
- Microsoft Office
- Professionalism
- Reliability
- Courtroom Procedures
- Customer service expertise
Timeline
Quality Control Clerical
Jonnell Agnew & Associates
05.2018 - 05.2022
Job Couch for the Disabled
Valley Light Industries
10.2017 - 07.2019
Office Manager
Fred Loya Insurance
10.2006 - 11.2016
Certificate of Completion - Professional Medical Interpreter
San Diego State University Global Campus
Certificate of Completion - Court Interpreter
Southern California School of Interpretation
High School Diploma -
Mujeres Y Hombres Nobles
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