Beatriz Fonseca
Fort Myers,FL
Summary
Diligent worker with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied customers. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
5
5
years of professional experience
Work History
Grill Cook
Ember Korean Restaurant
09.2023 - 01.2024
- Grilled at tables during busy periods, handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, food preparation in front of guests.
- Provided excellent customer service by addressing any concerns or special requests professionally.
- Grilled meats and seafood to customer specifications.
- Trained new staff members on grill station operations, resulting in improved overall performance of the team.
Expo Runner
Ember Korean Restaurant
01.2023 - 09.2023
- Informed restaurant staff about feedback or requests to promote customer satisfaction.
- Handled high-pressure situations gracefully under stress, ensuring all orders were completed accurately and efficiently.
- Supported kitchen staff in maintaining cleanliness and organization throughout service hours.
- Communicated food orders to chefs to execute priorities and special requests.
- Contributed to a positive team environment by assisting coworkers during busy periods when necessary.
Host
Ember Korean Steakhouse
09.2022 - 01.2023
- Handled high-pressure situations with composure, managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Barback
Ember Korean Restaurant
01.2022 - 09.2022
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding periods throughout shift.
Server Assistant
Ember Korean Steakhouse
07.2020 - 01.2022
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by sweeping floors, wiping surfaces, and removing trash.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
Server
JUN Korean & Sushi
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Carpenter
Cleber Carpentry
01.2020 - Current
- Completed installations of building structures, trim, flooring, and cabinetry.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve the desired results.
- Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with high-quality results.
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Managed phone calls and meetings.
Education
High School Diploma -
South Fort Myers High School
Fort Myers, FL03-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Quick-learning
- Willing to learn
- Teamwork and collaboration
- Team player
Timeline
Server
JUN Korean & Sushi
01.2024 - Current
Grill Cook
Ember Korean Restaurant
09.2023 - 01.2024
Expo Runner
Ember Korean Restaurant
01.2023 - 09.2023
Host
Ember Korean Steakhouse
09.2022 - 01.2023
Barback
Ember Korean Restaurant
01.2022 - 09.2022
Server Assistant
Ember Korean Steakhouse
07.2020 - 01.2022
Carpenter
Cleber Carpentry
01.2020 - Current
High School Diploma -
South Fort Myers High School
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