Beatriz Garcia
Avondale,AZ
Summary
Accomplished Quality Assurance Analyst with a robust background at The Home Depot, excelling in quality processes and data analysis. Demonstrated expertise in mentoring and fostering team growth, alongside a proven track record in enhancing customer satisfaction through effective issue resolution. Skilled in collaboration and communication, achieving significant improvements in project alignment and efficiency.
Overview
14
14
years of professional experience
Work History
Quality Assurance Analyst
The Home Depot
Tolleson, AZ
07.2010 - Current
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
Special Agent
The Home Depot
Tolleson, AZ
04.2019 - 06.2020
- Coordinated with other agencies during multi-jurisdictional investigations.
- Trained junior agents in specialized skills, fostering professional growth and increased work quality.
- Managed sensitive informants with discretion, obtaining vital information while maintaining source confidentiality.
- Delivered expert testimony in court proceedings, presenting reliable evidence leading to successful prosecutions.
Customer Service Rep/Logistics
The Home Depot
Tolleson, AZ
05.2013 - 04.2019
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
Education
Associate of Science - Associates in Applied Science
Maricopa Community Colleges - Phoenix College
Phoenix, AZ05.2007
High School Diploma -
Maryvale High School
Phoenix, AZ03.2003
Skills
- Quality Assurance
- Quality processes
- Data Analysis
- Mentoring and training
- Issue Resolution
- Collaboration and communication
- Customer Service
- Training and Onboarding
Languages
Spanish
Full Professional
Timeline
Special Agent
The Home Depot
04.2019 - 06.2020
Customer Service Rep/Logistics
The Home Depot
05.2013 - 04.2019
Quality Assurance Analyst
The Home Depot
07.2010 - Current
Associate of Science - Associates in Applied Science
Maricopa Community Colleges - Phoenix College
High School Diploma -
Maryvale High School