Beatriz Garcia
Jacksonville
Summary
Dynamic bilingual professional excelling in customer service and communication. Recognized for efficiently resolving inquiries and enhancing client satisfaction. Committed to fostering teamwork and adaptability in fast-paced environments. A reliable and trustworthy team player dedicated to achieving organizational goals.
Overview
8
8
years of professional experience
Work History
Substitute Teacher, K-Eighth Grade
Global Leadership Academy
Jacksonville
11.2023 - Current
- Performed administrative duties, including attendance tracking and updating records.
- Attended staff meetings to stay up-to-date on current initiatives or changes within the school system.
- Maintained a safe and respectful learning environment for all students.
- Utilized technology tools such as smart boards, iPads, and Chromebooks to enhance student engagement and learning outcomes.
- Supervised students during lunch and recess periods.
- Provided classroom instruction outlined in teacher's lesson plans.
Bilingual Customer Service Representative
Prime Therapeutics LLC
Jacksonville
02.2021 - 09.2023
- Verified insurance eligibility for referred services using online databases and contacted insurers directly when needed.
- Assisted patients in understanding their insurance coverage and answered questions about referrals, authorizations, and other related issues.
- Answered incoming Spanish and English calls, took messages, and transferred calls to appropriate departments or personnel.
Bilingual Customer Service Representative
Bernard BPO
Jacksonville
08.2019 - 03.2020
- Utilized multiple computer systems to access customer accounts, process payments, update account status.
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Consulted with customers regarding needs and addressed concerns.
- Answered incoming Spanish and English calls, took messages, and transferred calls to appropriate departments or personnel.
Bilingual Sales Associate
Concentrix
Jacksonville
05.2017 - 07.2019
- Customer service assistance.
- Refilling and setting up prescription orders for members.
- Solving customer issues and complaints.
- Translator (Spanish interpreter).
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
Education
HIGH SCHOOL DIPLOMA -
ENGLEWOOD HIGH SCHOOL
06.2017
Skills
- Bilingual (Spanish, English)
- Team player
- Excellent communication skills
- Dependable
- Flexible
- Reliable
- Hard worker
- Microsoft Word
- Excel
- Internet research
- Quick learner
- Good judgment
- Trustworthy
- Efficient task completion
- Timely task completion
- Adaptability
- Organizational skills
- Good listener
Timeline
Substitute Teacher, K-Eighth Grade
Global Leadership Academy
11.2023 - Current
Bilingual Customer Service Representative
Prime Therapeutics LLC
02.2021 - 09.2023
Bilingual Customer Service Representative
Bernard BPO
08.2019 - 03.2020
Bilingual Sales Associate
Concentrix
05.2017 - 07.2019
HIGH SCHOOL DIPLOMA -
ENGLEWOOD HIGH SCHOOL
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