Beatriz Garza
La Joya,TX
Summary
Achieved significant improvements in customer satisfaction and operational efficiency at La Joya ISD, showcasing strong multitasking and problem-solving abilities. Excelled in roles requiring attention to detail and quality control, such as data entry and document management. Demonstrated exceptional team collaboration and relationship-building skills, contributing to a positive work environment and streamlined operations.
Overview
23
23
years of professional experience
Work History
College Readiness Clerk / TSI Proctor
La Joya ISD
08.2021 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Head Custodian
La Joya ISD
09.2014 - 08.2021
- Increased overall satisfaction among users of the facility by consistently maintaining high standards of cleanliness in all spaces.
- Contributed to a positive school culture through professional interactions with students, staff, and visitors.
- Checked in and stocked inventory throughout facility.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Assistant Director
Over The Rainbow Child Care
04.2001 - 09.2014
- Created and updated records and files to maintain document compliance.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZ03.2023
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Filing systems
- Database entry
- Administrative tasks
- Prioritization
- Relationship Building
- Document Management
- Quality Control
- Mail handling
- Processing mail
- Schedule and calendar management
- Spreadsheet development
- Meeting Coordination
- Customer Communication
- Problem-Solving
- Flexible and Adaptable
- Team Collaboration
- Scheduling
Languages
Spanish
Full Professional
Timeline
College Readiness Clerk / TSI Proctor
La Joya ISD
08.2021 - Current
Head Custodian
La Joya ISD
09.2014 - 08.2021
Assistant Director
Over The Rainbow Child Care
04.2001 - 09.2014
Bachelor of Science - Business
University of Phoenix
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