Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Beatriz Gonzalez

Hialeah,fl

Summary

Highly experienced and reliable Administrative Officer II with a strong foundation in government operations and over 19 years of service with Miami-Dade County. Proven track record in managing confidential records, coordinating departmental programs, supervising personnel, and implementing new technology initiatives. Skilled in cross-functional communication, legal collaboration, and delivering timely results in high-responsibility roles.

Overview

10
10
years of professional experience

Work History

Administrative Officer II

Miami-Dade County – RER
05.2023 - Current

· Manage all confidential public records requests, working closely with county attorneys and law firms to ensure legal compliance and timely responses.

· Manage the departments webmaster email communications for all customer inquiries related to the Permitting department; ensure accurate, timely and professional responses.

· Handle webinars on occasion for departmental certifications, ensuring effective scheduling, communication, and delivery.

· Handle supply ordering through Impress, maintaining timely and cost-effective operations.

Currently spearheading the Body-Worn Camera Program for the Permitting Department.

· Oversee issuance, video review, storage, and tracking of camera footage.

· Maintain compliance with all confidentiality and data protocols.

· Collaborate with internal teams for smooth implementation and process improvement.

Fire Rescue Processing Specialist Supervisor

Miami-Dade County – Fire Rescue
01.2016 - 05.2023

· Supervised all front office staff, ensuring smooth operations and professional public service delivery.

· Managed PARs (Payroll Attendance Records) and maintained accurate timekeeping for all personnel.

· Handled customer complaints, resolved public concerns, and supported the Fire Rescue Captain administratively.

· Collaborated side-by-side with the Permitting Department to resolve interdepartmental issues and ensure consistent coordination.

Skills

  • Records management
  • Public relations
  • Data compliance
  • Customer service
  • Event coordination
  • Interdepartmental collaboration
  • Conflict resolution
  • Team leadership

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Administrative Officer II

Miami-Dade County – RER
05.2023 - Current

Fire Rescue Processing Specialist Supervisor

Miami-Dade County – Fire Rescue
01.2016 - 05.2023
Beatriz Gonzalez