Highly experienced and reliable Administrative Officer II with a strong foundation in government operations and over 19 years of service with Miami-Dade County. Proven track record in managing confidential records, coordinating departmental programs, supervising personnel, and implementing new technology initiatives. Skilled in cross-functional communication, legal collaboration, and delivering timely results in high-responsibility roles.
· Manage all confidential public records requests, working closely with county attorneys and law firms to ensure legal compliance and timely responses.
· Manage the departments webmaster email communications for all customer inquiries related to the Permitting department; ensure accurate, timely and professional responses.
· Handle webinars on occasion for departmental certifications, ensuring effective scheduling, communication, and delivery.
· Handle supply ordering through Impress, maintaining timely and cost-effective operations.
Currently spearheading the Body-Worn Camera Program for the Permitting Department.
· Oversee issuance, video review, storage, and tracking of camera footage.
· Maintain compliance with all confidentiality and data protocols.
· Collaborate with internal teams for smooth implementation and process improvement.
· Supervised all front office staff, ensuring smooth operations and professional public service delivery.
· Managed PARs (Payroll Attendance Records) and maintained accurate timekeeping for all personnel.
· Handled customer complaints, resolved public concerns, and supported the Fire Rescue Captain administratively.
· Collaborated side-by-side with the Permitting Department to resolve interdepartmental issues and ensure consistent coordination.