Beatriz Gonzalez-Ortiz
Edgewater Park,NJ
Summary
Professional Experience
Diligent in any assigned position with proven track record in managing warehouse operations and leading teams to success. Demonstrated ability in streamlining processes and enhancing productivity through effective leadership. Expertise team coordination and organization. Utilizes organizational skills to optimize workflow and ensure efficiency. Track record of fostering team collaboration and maintaining high standards for operational success. Professional with solid experience in confidential support roles, ensuring seamless communication and organization. Skilled in managing sensitive information, and administrative tasks while maintaining high degree of discretion. Strong team collaborator, adaptable, and consistently focused on achieving results. Dependable and proactive, excelling in fast-paced environments with changing priorities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Warehouse Team Lead
Burlington Coat Factory Distribution Center
08.2021 - Current
- Trained employees on equipment operation and safety protocols.
- Supervised warehouse operations by managing employees during shifts.
- Maintained high employee morale by fostering a positive work atmosphere and addressing concerns promptly as they arose.
- Improved order accuracy through diligent quality control checks and thorough communication with team members.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Monitored performance and safety practices of up to 95 warehouse associates.
- Created and enforced detailed organization processes to increase quality and service standards.
SHIPPING CLERK
BURLINGTON COAT DISTRIBUTION CENTER
11.2020 - 08.2021
- Creating and maintaining Microsoft Excel spreadsheets
- Processing all warehouse manifests to verify accuracy of orders
- All customer orders, customer pick-ups, 3rd party deliveries, Inter-company deliveries, signed and picked up to be collected daily, scanned and then emailed
- Other supporting tasks related to all areas of operation deemed necessary by management
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Assisted in training new employees on company shipping policies and procedures, promoting consistent quality across the team.
- Expedited urgent shipments when necessary, coordinating closely with involved parties to ensure timely delivery without compromising quality standards.
Bilingual Banking Specialist
TD Bank
06.2015 - 11.2020
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Maintained excellent client relations, resulting in increased referrals and repeat business.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Reduced processing errors by implementing strict quality control measures in daily operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Implemented multi-tasking strategies to handle high-volume caseloads efficiently without sacrificing accuracy.
Education
Financial Literacy Certificate -
NATIONAL FINANCIAL EDUCATOR’S COUNCIL
01.2019
Certificate -
AMERICA WORKS
01.2019
High School Diploma -
ESC. SUPERIOR MIGUEL SUCH
01.2008
Skills
- Team working skills
- Responsible
- Fast learner
- Communications skills
- Organization skills
- Attention to detail
- Problem-solving
- Multitasking and organization
- Bilingual fluency in Spanish and English
- Computer skills, Microsoft Word, Power Point, Excel and Outlook
- Administrative support
- Discretion and confidentiality
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Led team of 95 staff members.
- Collaborated with team of 45 in the development of Fragile Special Project/ Bulk Special Project.
- Achieved department productivity through effectively helping with coaching's, retraining and overall detail observation on systems to provide an accurate production percentage.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- CPR/AED Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridRemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursPaid time offWork from home optionPaid sick leave401k matchSoftware
Microsoft Word
Microsoft Power Point
Microsoft Excel
Microsoft Outlook
SQL
Manhattan Associate
YMS
WMS
Oracle
Quote
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Colin Powell
Timeline
Warehouse Team Lead
Burlington Coat Factory Distribution Center
08.2021 - Current
SHIPPING CLERK
BURLINGTON COAT DISTRIBUTION CENTER
11.2020 - 08.2021
Bilingual Banking Specialist
TD Bank
06.2015 - 11.2020
High School Diploma -
ESC. SUPERIOR MIGUEL SUCH
- CPR/AED Certification
Financial Literacy Certificate -
NATIONAL FINANCIAL EDUCATOR’S COUNCIL
Certificate -
AMERICA WORKS
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