Beatriz Green
Baytown,TX
Summary
Detail-oriented professional with over 15 years of experience in health customer service and administrative roles. Proven track record in managing front desk operations and delivering exceptional service in fast-paced environments. Strong work ethic, adaptability, and excellent interpersonal skills enhance team dynamics and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Imaging Repesentative
Houston Methodist
Baytown, TX
02.2025 - Current
- Streamlined patient check-in process to enhance service efficiency.
- Managed incoming calls and emails, delivering essential clinical support.
- Scheduled appointments to optimize patient flow and reduce wait times.
- Maintained EHR with accuracy while ensuring confidentiality.
- Contact Doctors office for appropriate patient orders.
Unit Secretary / Administrative Assistant
Baylor CHI St. Luke's Hospital
Houston, TX
07.2019 - 01.2021
- Oversaw patient admissions and discharges for 30-bed cardiac unit.
- Served as primary contact for all clerical tasks within unit.
- Collaborated with nursing staff on consults and administrative functions.
- Assisted in transforming unit to accommodate Covid-19 patients in 2020.
Mail Carrier
Post Office
Baytown, TX
06.2018 - 06.2019
- Provided assistance in sorting large volumes of mail at post office facility.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
- Ensured compliance with federal laws related to privacy protection.
Direct Support Professional
BCFS Health And Human Services
Baytown, TX
04.2015 - 09.2017
- Transported clients to doctor's appointments and errands.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Enhanced patient wellbeing by supporting participation in recreational activities.
Medical Support Assistant
UGH Foundation Surgical Hospital
Houston Q, 77033
10.2015 - 06.2016
- Ordered office supplies as necessary to ensure adequate stock levels for daily operations.
- Managed inventory levels of medical supplies in order to restock when needed.
- Organized charts, documents and supplies to maintain team productivity.
Interpreter
Cyracom International
Houston, TX
02.2015 - 04.2015
- Facilitated communication between non-English speaking patients and healthcare providers.
Unit Secretary
Bayshore Medical Center
Pasadena , TX
10.2014 - 01.2015
- Provided general support and assistance to the healthcare team as needed to facilitate unit operations.
- Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
Medical Receptionist
Vanderbilt Medical Center
Nashville, TN
08.2012 - 01.2014
- Answered phones promptly and directed calls appropriately.
- Processed referrals for specialist care when requested by physicians or patients.
- Arranged hospital admissions for patients as required.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Administrative Assistant /Health Unit Coordinator
University General Hospital
Houston, TX
04.2010 - 07.2012
- Directed incoming calls to relevant departments and personnel for efficient communication.
- Coordinated catering services, secured venues, and ordered promotional materials for special events.
- Updated contact lists to ensure accuracy in employee information and status.
- Provided clerical support to nursing staff to enhance operational efficiency.
- Consulted with physicians promptly to address patient needs and inquiries.
Education
High School Diploma -
Ross S. Sterling
Baytown, TX05-1995
Skills
- Patient scheduling
- Electronic health records
- Medical terminology
- Clinical support
- Data entry
- Customer service
- Communication skills
- Team collaboration
- Regulatory compliance
- Records management
- Bilingual
Languages
English
Professional
Spanish
Professional
Timeline
Imaging Repesentative
Houston Methodist
02.2025 - Current
Unit Secretary / Administrative Assistant
Baylor CHI St. Luke's Hospital
07.2019 - 01.2021
Mail Carrier
Post Office
06.2018 - 06.2019
Medical Support Assistant
UGH Foundation Surgical Hospital
10.2015 - 06.2016
Direct Support Professional
BCFS Health And Human Services
04.2015 - 09.2017
Interpreter
Cyracom International
02.2015 - 04.2015
Unit Secretary
Bayshore Medical Center
10.2014 - 01.2015
Medical Receptionist
Vanderbilt Medical Center
08.2012 - 01.2014
Administrative Assistant /Health Unit Coordinator
University General Hospital
04.2010 - 07.2012
High School Diploma -
Ross S. Sterling
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