Beatriz Hernandez
Los Angeles,CA
Summary
Highly organized individual with experience in mail handling and customer service. Expertise in sorting, weighing and distributing mail with efficiency, accuracy and a focus on customer satisfaction. Comprehensive knowledge of postal regulations, procedures and customer service principles. Excellent communication and problem-solving skills, with a commitment to providing superior service.
Organized professional with a strong background in mail handling and customer service. Proven ability to manage daily operations, streamline processes, and maintain inventory effectively, ensuring high levels of customer satisfaction through clear communication and problem-solving.
Overview
5
5
years of professional experience
Work History
Office Clerk
NFI Industries
Torrance, CA
08.2024 - 01.2026
- Organized and maintained files, documents, and records for easy retrieval.
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Managed daily office operations to ensure smooth workflow and efficiency.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Supported inventory management by tracking supplies and placing orders.
- Collaborated with team members to improve administrative processes regularly.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Directed clients and guests to correct departments, rooms, and staff members.
Material Handler
Ontime Staffing
Torrance, CA
05.2024 - 08.2025
- Maintain good housekeeping Using tools sprayer cleaning solutions to clean contamination from work areas.
- Achieved production goals through efficient and accurate work practices.
- Collaborated effectively with team to meet and exceed production targets.
- Inspected materials for quality and reported discrepancies promptly.
- Organized inventory by categorizing shoes according to size and style.
- Clean and sort out shoes by sizes and styles.
- Maintain good house-keeping Using tools sprayer cleaning solutions to clean contamination from work areas.
- Followed All safety rules and regulations.
- Maintained cleanliness and safety standards in the work area consistently.
Mail Processing Clerk
Asendia USA
Bell Gardens, California
01.2021 - 09.2023
- Prepared mail for delivery using scanners, handheld printers, and packing materials.
- Completed routine maintenance tasks on equipment to ensure optimal functionality.
- Inspect outgoing mail for proper labeling and packaging.
- Trained new employees in proper procedures related to sorting and distributing mail throughout the organization.
- Organized and stacked packages, mail bags, and mail totes into designated floor-level containers for efficient storage.
- Collaborate with team members to meet daily processing goals.
- Focused on learning new skills and staying updated with industry changes.
- Secured packages and bundles using hand-wrapping techniques or tying machines to ensure safe transit.
- Stacked packages, mail bags, and mail totes into floor-level containers.
- Refilled ink and paste reservoirs and replaced machine ribbons to maintain equipment functionality.
- Performed general maintenance and repair.
- Stamped dates and times of receipt of incoming mail.
- Added ink, fill paste reservoirs and change machine ribbons when necessary.
- Maintain cleanliness and organization of the work area.
Skills
- Order Packing
- Load & Unload
- Work area sanitation
- Shipping & Receiving
- Office management
- Inventory management
- Data entry
- Mail sorting
- Customer service
- Attention to detail
- Effective communication
Timeline
Office Clerk
NFI Industries
08.2024 - 01.2026
Material Handler
Ontime Staffing
05.2024 - 08.2025
Mail Processing Clerk
Asendia USA
01.2021 - 09.2023