Beatriz Hidalgo Lembcke
Tinton Falls
Summary
Dynamic outreach coordinator with Mercy Center Organization, skilled in relationship building and program development. Successfully engaged vulnerable communities through innovative outreach initiatives, enhancing resource access. Bilingual and adept at client advocacy, I foster collaboration among stakeholders to drive impactful community health promotion and support services. Committed to continuous improvement and effective communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Snap outreach coordinator
Mercy center organization
Asbury
11.2022 - Current
- Provide agency-based support and implementation of program efforts supporting connections to resources.
- Schedule and conduct in-field visits to community organizations serving low-income individuals to educate, pre-screen and enroll eligible people in SNAP program.
- Educate the public and state and federal policy markers about the persistent problems of hunger and poverty to encourage them to support more public and private investment in social programs.
- Conduct agency workshops on the importance of client education and participation regarding SNAP program.
- Coordinated outreach programs to engage community members and promote services.
- Developed relationships with local organizations to enhance collaborative efforts.
- Planned and executed community events to raise awareness of available resources.
- Managed social media platforms to share information and updates with stakeholders.
- Trained volunteers on outreach strategies and best practices for engagement.
- Researched community needs to align initiatives with population requirements.
- Implemented community outreach and engagement plans to reach vulnerable communities.
- Fostered community outreach by coordinating rapport-building events to liaise with community members.
- Participated in planning meetings with internal teams regarding upcoming outreach initiatives.
- Collaborated with community-based organizations and key stakeholders to address community initiatives.
- Attended networking events as a representative of the organization.
- Facilitated supportive services and counseling for family members to address special concerns and ease transition during home visits.
Family Support partner
mercer county family support organization
Trenton
12.2020 - 11.2022
- Worker with Community resources to engage youth in pro-social activities and help families access services.
- Referred family members to Outside support options to assist with coping during times of increased stress.
- Explained available housing, domestic violence, employment, education, and substance abuse treatment resources.
- Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
- Manage Parent Support Groups addressing topics such as positive discipline and parenting styles.
- Provide Peer Support to the Family.
- Maintained thorough case history records and wrote detailed reports.
- Provided emotional support to families navigating complex service systems.
- Coordinated resources and referrals for families in need of assistance.
- Facilitated communication between families and service providers effectively.
- Developed individualized family support plans to address specific needs.
- Educated families on available community resources and services.
- Organized workshops and training sessions for family empowerment initiatives.
- Advocated for family needs within community agencies and organizations.
- Collaborated with multidisciplinary teams to enhance service delivery strategies.
- Maintained accurate records of all interactions with clients according to agency protocols.
- Evaluated program effectiveness through data collection methods such as surveys or interviews.
- Participated in team meetings to discuss client progress and plan next steps.
- Engaged in weekly group meetings to provide education on topics related to family functioning.
- Provided individualized support to families in crisis situations.
- Maintained accurate case records and progress notes in accordance with agency policies.
- Assisted clients with completing applications for public benefits programs such as SNAP or Medicaid.
Bilingual Clerk ii
The children home society of new jersey
Trenton
02.2019 - 11.2020
- Screening participants for eligibility to the WIC program.
- Front desk receptionist greeting clients.
- Handing out paperwork and answering a heavy volume of participants calls.
- Health Aid duties include heigh and weight measurement of participants as well as hemoglobin test.
- Explain the responsibilities of the Participant.
- Explain the WIC check cashing process to families.
- Assisted customers with questions regarding the WIC program via telephone and in person.
- Provided bilingual support to clients and staff in daily communications.
- Assisted with intake processes and documentation for new clients.
- Managed scheduling and appointment coordination for client services.
- Maintained accurate records of client interactions and services provided.
- Facilitated translation of documents for diverse client needs.
- Collaborated with team members to improve workflow efficiency and communication.
- Trained new staff on office procedures and client service protocols.
- Ensured compliance with organizational policies in all administrative tasks.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Performed quality assurance checks on completed documents prior to submission.
- Prepared correspondence in both English and Spanish language formats for customers, vendors, and other third parties.
- Participated in team meetings discussing strategies for increasing bilingual outreach efforts within the community.
- Greeted and assisted customers in both English and Spanish languages.
- Analyzed data from surveys conducted among bilingual customers regarding their satisfaction levels with services provided by the company.
- Compiled detailed reports regarding customer interactions.
- Facilitated communication between customers who spoke different languages.
- Answered incoming calls, responded to inquiries, and directed calls as needed.
- Provided customer service in both English and Spanish.
- Completed data entry tasks accurately into the company's computer systems.
- Developed training materials for new staff members on proper handling of bilingual customers.
- Attended professional development workshops related to improving customer service skills in both English and Spanish.
Education
M.D. - mental Health counseling
Monmouth Univeristy
West Long Branch, NJ08-2026
Ba - psychology and Counseling
Pillar College
Newark, NJ06-2020
school of medicine -
Utesa
santiago, Rep.dOMSkills
- Great communication skills
- Problem solving
- Relationship building
- Multitasking
- Hard worker
- Fast learner
- Experience in multicultural settings
- Listening skills
- Leadership skills
- Bilingual
- Case Management
- Program development
- Counseling techniques
- Client advocacy
- Resource coordination
- Case management
- Outreach initiatives
- Database management
- Partnership development
- Community health promotion
- Community surveys
- Program management
- Onboarding management
- Continuous improvement
- Multicultural sensitivity
- Program performance
- Nonprofit experience
- Event coordination
- Community engagement
- Onsite facility tours
- Organizational skills
- Research and facts collecting
- Problem-solving aptitude
- Staff supervision
- Risk management
- Budget administration
- Regulatory compliance
- Interpersonal skills
- Adaptability
- Interviewing skills
- Excellent communication
- Time management
- Cultural sensitivity
- Social services
Certification
- Adults Mental Health First Aid, 08/01/21, 08/31/23
- Certified on Adverse Childhood Experience, 03/01/22
- Certified on Youth Fire Setter Intervention Specialist, 02/01/22
- Active Member of the American Psychological Association, Present
Timeline
Snap outreach coordinator
Mercy center organization
11.2022 - Current
Family Support partner
mercer county family support organization
12.2020 - 11.2022
Bilingual Clerk ii
The children home society of new jersey
02.2019 - 11.2020
M.D. - mental Health counseling
Monmouth Univeristy
Ba - psychology and Counseling
Pillar College
school of medicine -
Utesa