Beatriz Jimenez
Conroe
Summary
Dynamic Medical Interpreter and Administrative Assistant at Cole Pediatric Therapy, skilled in real-time interpretation and fluent in English and Spanish. Enhanced patient understanding and operational efficiency through effective communication and exceptional customer service. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Offering solid foundation in management and organizational skills, eager to learn and develop in property management environment.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Interpreter/Administrative Assistant
Cole Pediatric Therapy
06.2025 - Current
- Facilitated communication between patients and healthcare providers by interpreting medical conversations accurately.
- Organized patient records and documentation to ensure efficient access to essential information.
- Assisted in scheduling appointments, enhancing patient flow and operational efficiency.
- Provided language interpretation services during assessments, enhancing patient understanding of therapeutic processes.
- Managed office supplies and equipment to maintain a functional work environment.
- Supported billing and insurance processes by accurately translating related documents for non-English speaking families.
- Maintained an organized filing system for patient records to facilitate easy retrieval and compliance.
- Responded to patient inquiries promptly, fostering trust and rapport within the practice.
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Followed ethical codes to protect confidentiality of patient medical information.
Maverick Leader
Lone Star College System
08.2024 - 06.2025
- Developed strategic initiatives to enhance operational efficiency and support organizational objectives.
- Implemented process improvements that streamlined workflows and reduced turnaround times.
- Facilitated cross-functional collaboration to align departmental goals with institutional priorities.
- Collaborated with other college staff members to develop new programs aimed at enhancing student life on campus.
- Promoted a positive campus culture by actively participating in school-wide events and initiatives.
- Managed office supplies inventory to ensure availability of necessary materials for daily operations.
- Managed multiple projects simultaneously, ensuring timely completion while maintaining high-quality results.
- Supported event planning logistics such as room reservations, catering arrangements and promotional materials creation; contributed to successful execution of conferences and seminars.
- Planned and executed educational events and workshops, fostering a sense of community within the college.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Established strong relationships with students, building trust and open communication channels for ongoing support.
- Improved student satisfaction by providing personalized academic support and guidance.
Student Worker
Lone Star College System
07.2023 - 08.2024
- Organized office supplies and materials to enhance workflow efficiency.
- Supported event coordination by arranging logistics and materials for campus activities.
- Delivered exceptional customer service assistance to students and faculty at the information desk.
- Assisted with the setup and breakdown of events, ensuring smooth operations.
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Contributed to a positive campus atmosphere through exceptional customer service, assisting students and faculty with inquiries and concerns.
- Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
Store Manager
Verizon
03.2022 - 06.2023
- Implemented staff development programs to enhance employee skills and performance.
- Led team meetings to discuss sales strategies and operational improvements.
- Enhanced customer experience through personalized service and product recommendations.
- Monitored inventory levels to ensure optimal stock availability and minimize losses.
- Evaluated sales performance metrics to identify trends and inform strategic decisions.
- Ensured operational compliance with company policies and procedures.
- Executed visual merchandising strategies to create appealing product displays.
- Trained employees on effective sales techniques and customer engagement practices.
- Conducted regular performance reviews to provide feedback and set developmental goals.
- Resolved workplace conflicts and fostered a positive team environment.
- Promoted community engagement through local events and partnerships.
- Facilitated onboarding processes for new employees to enhance retention rates.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Assistant Store Manager
Cricket Wireless
01.2019 - 03.2022
- Implemented visual merchandising strategies to create engaging displays that attracted customer attention.
- Trained and developed staff on sales techniques and customer service best practices to enhance team performance.
- Resolved customer complaints effectively by providing tailored solutions and ensuring satisfaction.
- Collaborated with team members to execute promotional events that increased foot traffic and sales.
- Maintained store cleanliness and organization to create a positive shopping experience.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
Education
Bachelor of Science - Psychology
Sam Houston State University
Huntsville, Texas, TX01-2026
Associate of Science -
Lone Star College
Houston, TX01-2024
Skills
- Continuing education
- Real-time interpretation expertise
- Fluent in English and Spanish
- Customer service
Certification
- Certified Phlebotomist, National Healthcareer Association - 2025
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Interpreter/Administrative Assistant
Cole Pediatric Therapy
06.2025 - Current
Maverick Leader
Lone Star College System
08.2024 - 06.2025
Student Worker
Lone Star College System
07.2023 - 08.2024
Store Manager
Verizon
03.2022 - 06.2023
Assistant Store Manager
Cricket Wireless
01.2019 - 03.2022
Bachelor of Science - Psychology
Sam Houston State University
Associate of Science -
Lone Star College