Beatriz Jones

Irvine,CA

Summary

Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication, and leadership abilities.

Overview

years of professional experience

Certification

Work History

Assistant Property Manager

Anton DevCo

Irvine, CA

09.2016 - Current

Assisted in managing daily operations of residential properties.
Coordinated tenant communication and resolved inquiries effectively.
Conducted property inspections to ensure maintenance standards were met.
Updated property management software with tenant information and lease details.
Collaborated with vendors for timely service and maintenance tasks.
Organized community events to enhance resident engagement and satisfaction.
Trained new staff on property management protocols and procedures.
Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
Handled complaints from tenants regarding maintenance issues and resolved them promptly.
Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
Handled resident complaints and expedited maintenance requests.
Collected monthly assessments, rental fees, deposits and payments.
Developed strong, professional relationships with residents by delivering exemplary service and engagement.
Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.

Leasing Consultant

Sandalwood Management

Anaheim, California

02.2014 - 09.2016

Assisted in managing daily operations of residential properties.
Coordinated tenant communication and resolved inquiries effectively.
Conducted property inspections to ensure maintenance standards were met.
Oversaw daily operations, maintenance, and administration of various properties.
Interacted with potential renters during showings providing information about the property features.
Checked common areas regularly to keep neat, clean and free of debris.
Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
Reviewed completed applications and assessed household information against file history and program regulations.

Administrative Assistant

Alta Mira Real Estate Investments

Irvine, California

01.2005 - 02.2014

Managed scheduling and coordination of meetings for real estate investment team.
Handled incoming calls and inquiries, providing exceptional customer service support.
Maintained electronic filing system for contracts, agreements, and client information.
Conducted research on real estate market trends to support investment strategies.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Handled confidential documents in an organized fashion according to established protocol.
Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Answered questions from customers regarding products and services offered by the company.
Managed database systems containing customer contact information.
Scheduled appointments between clients and customers and internal staff members.
Ensured efficient operation of office equipment such as printers, copiers and fax machines.

Skills

Proficient in: Yardi, Rent Cafe MIR Software, Onsite & RealPage
Federal & State Regulatory Compliance
Lease administration
Property inspections & Reporting
Lease agreement review
Vacant unit monitoring
Marketing and advertising

Real estate
Application process proficiency
Fair housing regulations
Property tours and inspections
LIHTC Professional with 13 years of experience
Lease Up Experience
Process & Approve Reasonable Accommodations / Modifications

Languages

English

Professional

Spanish

Full Professional