Beatriz "Liz" Lara
El Paso,Texas
Summary
Dynamic professional with extensive experience at Emergence Health Network, excelling in crisis intervention and client advocacy. Proven track record in enhancing workflow management and fostering interdepartmental collaboration. Adept at performance monitoring and utilizing Microsoft Excel for data management, consistently achieving high-quality outcomes in client care and team productivity.
Overview
7
7
years of professional experience
Work History
Wraparound Supervisor
Emergence Health Network
El Paso, TX
12.2023 - Current
- Ensured compliance with workplace safety regulations through comprehensive staff training sessions.
- Developed and executed operational policies to enhance workflow efficiency and accuracy.
- Managed a team of 10 employees, maintaining high productivity, quality standards, and fostering connections between the team.
- Conducted weekly meetings to review project progress and outline upcoming tasks to maintain efficiency and productivity.
- Collaborated with departments and programs to streamline inter-team workflow processes to assist in coordinating quality client care.
- Provided guidance to subordinates on job duties and responsibilities for clarity.
- Tracked project progress and delivered timely feedback to enhance performance.
- Recruited, hired, trained, mentored, and evaluated staff to build a competent team.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted outreach activities in the community in order to identify potential new referrals for program services.
- Participated in trainings and workshops related to wraparound care services.
Wraparound Facilitator
Emergence Health Network
El Paso, TX
12.2023 - 11.2024
- Assisted in the development of goals that were relevant to each client's needs while considering family strengths and preferences.
- Participated in weekly supervision sessions with supervisor and program manager to review cases and receive feedback on performance.
- Coordinated and facilitated meetings with interdisciplinary teams to develop comprehensive service plans.
- Conducted assessments to identify potential barriers or challenges that may impede successful outcomes for the client.
- Maintained accurate records of all interactions with clients including progress notes and reports.
- Provided guidance, support and advocacy for clients during transition periods such as discharge from residential programs or transfer between schools or agencies.
- Provided crisis intervention services, including de-escalation techniques when needed.
- Adhered to confidentiality guidelines at all times while ensuring compliance with state regulations related to child welfare issues.
- Provided education about wraparound principles and strategies for those who were unfamiliar with the process.
- Facilitated a team of professionals to ensure individualized plans are developed and implemented for each client.
- Actively listened to clients' concerns without judgment in order to gain insight into their perspectives on various issues.
- Monitored progress towards established goals through regular contact with clients and their families.
- Collaborated with school personnel, probation officers, mental health professionals, substance abuse counselors. to ensure appropriate services are provided in an effective manner.
- Identified appropriate community resources and provided referrals for services.
- Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
- Advocated for victims during difficult situations by filing police reports and connecting to needed services.
988 and Crisis Line Supervisor
Avail Solutions, Inc
Corpus Christi, Texas
05.2022 - 11.2023
- Supervised 10 to 15 staff throughout shifts to ensure quality care was being provided to individuals contacting the crisis line.
- Provided follow-up services such as phone calls or home visits to ensure that callers are safe after initial contact has been made.
- Educated callers on stress management strategies and healthy coping skills for managing difficult emotions or stressful situations.
- Collaborated with other agencies, such as hospitals, respite centers, law enforcement, dispatchers, LMHAs, and other crisis lines, to provide the appropriate resources for callers in need.
- Developed individualized safety plans with callers to reduce risk of harm or self-harm during times of crisis.
- Maintained accurate records of all conversations with clients using a computer-based system.
- Gathered information about callers' situations including demographics, symptoms, medical history, prior crises.
- Maintained records of attendance, vacation time, sick leave, and other relevant information for each employee.
- Analyzed employee productivity data and identified trends or areas needing attention.
- Encouraged positive communication between employees at all times.
- Provided guidance, support, and direction to team members when needed.
- Coordinated the scheduling of shifts to ensure adequate staffing levels.
- Supervised line workers to ensure tasks were completed according to established standards.
- Enforced company policies and procedures to maintain a safe working environment.
- Investigated customer complaints related to product quality or service delivery.
- Evaluated employees' work levels and reviewed work performance.
Server/Cashier
Margie's Fried Chicken
Orange Grove, Texas
05.2019 - 01.2020
- Served breakfast, lunch, and dinner to 50-100 customers per shift at family-owned establishment.
- Memorized over 20 menu items and specials for tailored guest recommendations.
- Achieved 100% customer satisfaction through effective conflict resolution.
- Trained new employees on service standards and menu knowledge.
- Interacted courteously with customers to enhance dining experience.
- Stocked beverages, coffee beans, and clean glassware to maintain service readiness.
- Demonstrated responsibility by successfully managing solo shifts under supervision.
- Processed customer orders and transactions while building strong rapport.
Office Intern
East Texas Baptist University Athletic Office
Marshall, Texas
08.2018 - 12.2018
- Supported senior management with scheduling appointments, creating agendas, and taking notes during meetings.
- Performed data entry tasks accurately and efficiently.
- Provided administrative support to the office staff by answering phones, filing documents, and data entry.
- Collaborated with other departments to ensure smooth running of daily operations.
- Greeted visitors and directed them to the appropriate staff members or departments.
- Answered telephones, directed calls, and took messages.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Delivered messages and ran errands.
Education
B.A. in Psychology -
Texas A&M Corpus-Christi
Corpus Christi, Texas, United States12.2022
Psychology -
East Texas Baptist University
Marshall, Texas, United States12.2020
GED -
Orange Grove High School
Orange Grove, Texas, United States12.2018
Skills
- Crisis intervention
- Client advocacy
- Detail-oriented
- Results driven
- Workflow management
- Microsoft Word and Excel
Data management - Effective communication
- Interdepartmental collaboration
- Performance monitoring
- Adaptability
Timeline
Wraparound Supervisor
Emergence Health Network
12.2023 - Current
Wraparound Facilitator
Emergence Health Network
12.2023 - 11.2024
988 and Crisis Line Supervisor
Avail Solutions, Inc
05.2022 - 11.2023
Server/Cashier
Margie's Fried Chicken
05.2019 - 01.2020
Office Intern
East Texas Baptist University Athletic Office
08.2018 - 12.2018
B.A. in Psychology -
Texas A&M Corpus-Christi
Psychology -
East Texas Baptist University
GED -
Orange Grove High School
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