Beatriz Lima
Windermere
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
3
3
years of professional experience
Work History
Spa Associate
Hand and Stone Massage and Facial
Windermere
06.2025 - Current
- Delivered exceptional customer service, fostering client satisfaction and loyalty.
- Presented membership options to prospects, highlighting benefits and features effectively.
- Teamed with colleagues to streamline sales processes, improving overall customer experience.
- Handled administrative tasks, including answering phones, scheduling appointments, processing payments, and addressing inquiries to ensure efficient operations.
Front Desk Staff
Celebration Suites
08.2023 - 08.2024
- Managed incoming customer calls, resolving needs efficiently to enhance guest satisfaction.
- Addressed customer concerns promptly and professionally, fostering increased loyalty.
- Maintained accurate inventory of room availability, updating reservation system regularly to prevent overbooking issues.
- Coordinated group bookings, facilitating seamless arrivals and departures for large parties.
Team Member
Panera Bread
02.2023 - 08.2023
- Quickly developed skills to support team efficiency.
- Completed jobs promptly and accurately, contributing to overall team success.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained clean, organized, and safe work areas to enhance team efficiency and safety.
Education
High School Diploma -
Windermere High School
Windermere, FL05-2025
Associate of Arts -
Valencia College
Orlando, FL04-2026
Skills
- Sales techniques
- Upselling services
- Client relations
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
Hobbies and Interests
- I participate in various sports activities for physical activity, camaraderie, and personal growth.
- I have a passion for photography and editing photos.
- I enjoy helping others and giving back to the community.
- Fashion and Style
Volunteer work
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
- Represented organization positively and professionally while providing community with much-needed services.
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Elementary
Timeline
Spa Associate
Hand and Stone Massage and Facial
06.2025 - Current
Front Desk Staff
Celebration Suites
08.2023 - 08.2024
Team Member
Panera Bread
02.2023 - 08.2023
High School Diploma -
Windermere High School
Associate of Arts -
Valencia College