Beatriz Long
Killeen,TX
Summary
Accomplished Supervisor specializing in team training and operational efficiency. Focused on enhancing guest satisfaction through effective training programs and issue resolution. Strong leadership and team coordination skills drive improvements in service quality and operational performance.
Overview
1
1
Language
6
6
years of professional experience
Work History
Supervisor
Black Bear Diner
Harker Heights, Texas
03.2023 - Current
- Directed daily operations for a team of 15 employees to maximize efficiency.
- Implemented training programs to enhance service quality and promote teamwork.
- Trained new staff on menu items, service standards, and restaurant policies to ensure consistent customer experience.
- Resolved customer complaints promptly to enhance customer satisfaction and retention.
- Guided subordinates on job duties and responsibilities to foster accountability and performance.
- Recruited and hired staff to fill open positions.
- Enforced health and safety regulations to maintain cleanliness and sanitation standards.
- Complied with company policies, objectives, and communication goals.
Manager
McDonald's Restaurant
Copperas Cove, Texas
09.2020 - 03.2023
- Supervised team members and coordinated training sessions for new hires, facilitating effective onboarding and smoother team integration.
- Coached, mentored, and trained team members to enhance their job performance and support career development.
- Monitored staff performance and addressed issues to improve operational efficiency.
- Resolved customer complaints promptly, contributing to increased guest satisfaction and repeat business.
- Oversaw compliance with health regulations to maintain food safety standards.
- Implemented inventory management processes to optimize stock levels and minimize waste.
Education
Cosmetology - Cosmetology
Marinello School Of Beauty
Stockton, CA05-2020
Medical Assistant - Medical Assistant
Kaplan College
McAllen, TX09-2011
Skills
- Staff recruitment
- Employee training
- Customer service
- Team coordination
- Health regulations
- Inventory management
- Process optimization
Languages
Spanish
Professional
Timeline
Supervisor
Black Bear Diner
03.2023 - Current
Manager
McDonald's Restaurant
09.2020 - 03.2023
Cosmetology - Cosmetology
Marinello School Of Beauty
Medical Assistant - Medical Assistant
Kaplan College