Beatriz Lopez
Eagleville,PA
Summary
Accomplished Office Manager with a proven track record at Magistrate Court, excelling in organizational skills and customer service. Expert in streamlining operations, enhancing team productivity by 30%, and maintaining confidentiality. Skilled in office administration and adept at fostering positive client relations, demonstrating exceptional leadership and communication abilities.
Overview
18
18
years of professional experience
Work History
Office Manager
Magistrate Court
11.2006 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
William C. Bryant High School
Astoria, NY06-1998
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Administrative support
- Document management
- Clerical support
- Staff management
- Employee supervision
- Staff training
Languages
Spanish
Full Professional
Timeline
Office Manager
Magistrate Court
11.2006 - Current
High School Diploma -
William C. Bryant High School
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