Beatriz Lóriga
Tampa,FL
Summary
Dynamic professional with a proven track record at Gettel Stadium Toyota, excelling in high-volume call management and cross-departmental coordination to enhance service delivery. Demonstrates expertise in customer engagement and Microsoft Office, alongside a strong aptitude for sales and teamwork. Skilled in leveraging customer feedback for operational improvements, showcasing a commitment to excellence and a positive attitude.
Overview
2
2
years of professional experience
1
1
Certification
Work History
BDC Service Representative
Gettel Stadium Toyota
07.2024 - Current
- Handle high volume of incoming and outgoing calls.
- Coordinated effectively with various departments within the dealership to facilitate seamless transactions between sales, finance, parts, and service teams.
- Provided exceptional service with knowledge of products and services.
- Analyzed data from customer feedback surveys to identify areas for improvement within the BDC operation processes.
- Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
Assistant Leader
Amscot Financial
08.2023 - 07.2024
- Cashing checks
- Work under high pressure
- Maintained confidentiality of company information.
- Collected, arranged, and input information into database system.
- Proccesing Cash Advances
- Money handling and opening and closing drawrs.
- ATMs Handling
Seller
Cricket Wireless
03.2023 - 08.2023
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Utilized product knowledge to educate customers on features and benefits.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Provided customers with information on shipment amounts and cost of products through email or online support chat.
Education
Pedagogy In Foreign Languages - Pedagogy
Hermanos Saiz Montes De Oca
Pinar Del Rio Cuba07.2021
Skills
- Strong multitasking
- Call center experience
- Appointment scheduling
- Follow-up procedures
- Sales aptitude
- Follow-up calls
- Positive attitude
- Teamwork and collaboration
- Customer service
- Customer engagement
- Order taking
- Inbound and outbound calls
- Microsoft office
Certification
- Collection call certificated
- Notary certificated
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
BDC Service Representative
Gettel Stadium Toyota
07.2024 - Current
Assistant Leader
Amscot Financial
08.2023 - 07.2024
Seller
Cricket Wireless
03.2023 - 08.2023
- Collection call certificated
- Notary certificated
Pedagogy In Foreign Languages - Pedagogy
Hermanos Saiz Montes De Oca
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