Beatriz Martinez
Riverside,CA
Summary
Dynamic Restaurant Manager with a proven track record at Veggie Grill, enhancing operational efficiency and customer satisfaction. Excelled in team leadership and inventory management, driving a positive work environment and optimizing costs. Implemented feedback-driven improvements, achieving notable service excellence. Skilled in customer engagement and staff supervision, consistently delivering exceptional dining experiences.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Veggie Grill
6451 E Pacific Coast Hwy Long Beach, CA 90803
08.2014 - 11.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Education
San Pedro High School
San Pedro, CA06.2012
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Point of Sale (POS) system operation
- Passion for customer satisfaction
- Shift Management
- Customer-Oriented
- Staff Scheduling
- Schedule Coordination
- Supervisory skills
- Performance Improvement
- Pre-shift walk-through
- Trained in performance and wage reviews
- Customer Service
- Problem-Solving
- Reliable and Responsible
- Team Leadership
- Safe Food Handling
- Inventory Management
- Staff Supervision
- Scheduling Staff
- Critical Thinking
- Employee Supervision
- Money Handling
- Calm and Pleasant Demeanor
- Front of House Management
Timeline
Restaurant Manager
Veggie Grill
08.2014 - 11.2023
San Pedro High School