Beatriz Martinez
Houston,TX
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
14
14
years of professional experience
Work History
Manager
Stonegate Apartment
03.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Work with Resman
Assistant Manager
Excelsior On The Park Apartment
06.2019 - 10.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Assistant Manager
Ludington Apartments
11.2017 - 11.2018
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Leasing Agent
Casa Serena Apartments
04.2014 - 12.2015
- Collected rent and tracked resident payments and information in Yardi.
- Work with Bluemoon
- Work with Rent Management
- work with Yardi
- Work with Oneside
- Lease apartamentos
- Helped customers with questions, problems and complaints in person and via telephone.
- Trained all incoming sales team members.
- Contacted customers by phone and email in response to inquiries.
- Promptly resolved all customer requests, questions and complaints.
- Built relationships with customers and the community to establish long-term business growth.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
Leasing Agent became Asst manager
Avalon Bay Apartment
02.2012 - 03.2014
- Work with Bluemoon
- work with Yardi
- Work with Oneside
- Lease apartments
- Helped customers with questions, problems and complaints in person and via telephone.
- Trained all incoming sales team members.
- Contacted customers by phone and email in response to inquiries.
- Promptly resolved all customer requests, questions and complaints.
- Built relationships with customers and the community to establish long-term business growth.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
Leasing Agent
Timbers of Inwood Apt.
08.2010 - 02.2012
- Bilingual speak English and Spanish.
- Met all monthly and quarterly sales goals.
- Advertised client properties on websites, through social media and in real estate guides.
- Generated listings for sales and rental properties through cold calls and referrals.
- Work with Oneside and rent management.
- Work with Bluemoon
- Lease apartments
Education
High School Diploma -
Sam Houston high school
North Houston, TX2006
Skills
- Customer service-oriented
- Expert closer
- Accomplished in commission sales
- Excellent teamwork
- Property assessments
- Strong organizational skills
- Marketing and promotions
- Strong client relations
- Quick learner
- Multi-line phone talent
- Speak English and Spanish
- Work with Oneside
- Work with Bluemoon
- Time Management
- Team Leadership
- Work with Resman
- Work with rent management
- Complex Problem-Solving
- Verbal and written communication
- Friendly person
Languages
Spanish
Native or Bilingual
Timeline
Manager
Stonegate Apartment
03.2023 - Current
Assistant Manager
Excelsior On The Park Apartment
06.2019 - 10.2021
Assistant Manager
Ludington Apartments
11.2017 - 11.2018
Leasing Agent
Casa Serena Apartments
04.2014 - 12.2015
Leasing Agent became Asst manager
Avalon Bay Apartment
02.2012 - 03.2014
Leasing Agent
Timbers of Inwood Apt.
08.2010 - 02.2012
High School Diploma -
Sam Houston high school
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