Beatriz Martinez
Miami Lakes,FL
Summary
Adept at enhancing office operations through expert calendar management and efficient problem-solving, I significantly boosted productivity at Poli's Equipment & Pool Service. My blend of exceptional customer service and meticulous bookkeeping, coupled with a knack for multitasking, positions me as a standout candidate. Achievements include streamlining administrative processes, resulting in a 20% increase in scheduling efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Personal Assistant/Administrative Assistant
Poli's Equipment & Pool Service
Hialeah, FL
11.2016 - Current
- Helps with time and daily management, scheduling of meetings, correspondence, and note-taking.
- It also varied, such as answering phone calls, taking notes, scheduling meetings, emailing, texts, etc.
- Performed calendar management and scheduling of appointments for the executive.
- Organized travel arrangements, including flights, transportation, and accommodation.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Provided administrative support to the executive team by conducting research and preparing statistical reports.
- Managed office supplies inventory and placed orders when necessary.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Handled confidential documents and communications with discretion, safeguarding sensitive information.
- Facilitated smooth internal and external communication, acting as the first point of contact for the executive.
- Utilized technology efficiently, including MS Office and CRM systems, to enhance productivity and organization.
- Managed expense reports, including tracking receipts and processing reimbursements promptly.
- Assisted in planning and coordinating events, from small meetings to large corporate gatherings.
- Prepared and edited correspondence, reports, and presentations to support business operations.
- Assisted in the hiring and onboarding process of new staff, providing training and support as needed.
Cashier/Customer Service
wendey's
Hialeah, FL
02.2016 - 09.2016
- Main duties include ringing up sales, bagging items, requesting price checks, honoring coupons, collecting payment, and giving appropriate change.
- Responsible for counting the contents of the cash register drawer at the end of each shift, maintaining receipts, records, and withdrawals.
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
Cashier/Sales Associate
Ibiley Uniforms & More
Hialeah, FL
05.2015 - 09.2015
- Receive payment by cash, credit cards.
- Issue receipts, refunds, credits, or change due to customers.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
Merchandise Associate
Macy's
Hialeah, FL
09.2014 - 01.2015
- Ensuring that the right amount of goods is available in store and is being sold at the right price.
- Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
- Maintained accurate records of inventory levels and sales data to ensure optimal product availability.
- Inspected products for quality assurance purposes prior to stocking shelves.
- Performed regular price checks to identify discrepancies between shelf tags and computerized systems.
Cashier/Customer Service
Wendy's
Hialeah, FL
10.2013 - 12.2013
- Main duties include ringing up sales, bagging items, requesting price checks, honoring coupons, collecting payment and giving appropriate change
- Responsible for counting the contents of cash register drawer at the end of each shift, maintaining receipts, records and withdrawals
- May be responsible for checking materials and supplies and reporting when stock is low
Education
High school or equivalent -
City of Hialeah Educational Academy
Hialeah, FL06.2014
Skills
- Customer service
- Bookkeeping
- Research
- Memo preparation
- Letter preparation
- Reception oversight
- Check processing
- Filing
- Multitasking and prioritization
- Coordination
- Senior leadership support
- Workers' compensation
- Multi-line telephone system operation
- Training and coaching
- Problem resolving
- Proper phone etiquette
- Fast learning
- Time management expertise
- Interpretation expertise
- Email correspondence
- Schedule and calendar management
Certification
CPR/First Aid, 06/01/14, Present
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Personal Assistant/Administrative Assistant
Poli's Equipment & Pool Service
11.2016 - Current
Cashier/Customer Service
wendey's
02.2016 - 09.2016
Cashier/Sales Associate
Ibiley Uniforms & More
05.2015 - 09.2015
Merchandise Associate
Macy's
09.2014 - 01.2015
Cashier/Customer Service
Wendy's
10.2013 - 12.2013
High school or equivalent -
City of Hialeah Educational Academy
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