Results-driven professional with over 5 years of experience advocating for patients in bilingual environments. Proven ability to enhance patient outcomes through effective communication and support. Committed to continuous personal and professional development within a dynamic organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Supervisor of OR Systems
Nicklaus Children's Hospital
Miami, United States
08.2023 - 08.2025
Directed daily operations in pediatric healthcare, overseeing a team of 10 employees.
Coordinated staff schedules to ensure efficient coverage and optimal service delivery.
Implemented safety procedures, maintaining a secure environment for patients.
Trained new employees on hospital protocols and patient care standards.
Facilitated interdepartmental communication to enhance overall patient services.
Conducted performance evaluations to support employee development and growth.
Managed inventory of medical supplies, ensuring optimal usage and availability.
Resolved staff conflicts, fostering a collaborative work atmosphere.
Nursing Administration Project Coordinator
Nicklaus Children's Hospital
Miami, United States
08.2021 - 07.2023
Coordinated multidisciplinary healthcare teams by managing project schedules and resources.
Facilitated interdepartmental communication to improve patient care services.
Organized and led meetings, preparing agendas for project discussions.
Maintained detailed documentation of project timelines and outcomes for stakeholders.
Trained new staff on project protocols and best practices.
Monitored compliance with hospital policies during project phases.
Tracked expenses to support budget management for projects.
Developed reports summarizing project progress for executive leadership.
Surgical Services Charge Specialist
Nicklaus Children's Hospital
Miami, United States
11.2016 - 07.2021
Coordinated patient care activities across multiple departments to optimize service delivery.
Managed electronic health records to ensure accuracy and confidentiality of patient information.
Collaborated with medical teams to improve treatment plans and enhance patient protocols.
Conducted regular quality assurance checks on procedural documentation for compliance.
Developed training materials for staff and volunteers, fostering knowledge and skill enhancement.
Supported community outreach programs that promoted health education initiatives effectively.
Participated in ongoing training sessions to maintain compliance with industry standards.
Implemented process improvements that increased efficiency and reduced operational costs.
Peri-Operative Aide
Nicklaus Children's Hospital
Miami, United States
01.2016 - 11.2016
Prepared operating rooms and equipment for surgical teams, enhancing readiness and efficiency.
Maintained sterilization standards for instruments and supplies to ensure patient safety.
Supported patient positioning and comfort during procedures to facilitate optimal outcomes.
Collaborated with nursing staff to ensure timely availability of surgical tools.
Managed inventory of surgical supplies, promptly reporting shortages to prevent delays.
Educated new staff on perioperative protocols and safety practices, ensuring compliance.
Facilitated effective communication among team members in fast-paced environments.
Transported patients from pre-operative areas to operating rooms and back post-surgery.
Surgical Unit Clerk
Kendall Regional Medical Center
Miami, United States
04.2010 - 10.2015
Managed patient scheduling and coordinated appointments for healthcare services efficiently.
Processed patient admissions and discharge paperwork, maintaining high accuracy.
Maintained compliance with regulations by ensuring accurate medical records.
Assisted healthcare staff with administrative duties, enhancing communication efficiency.
Operated electronic health record systems for effective patient information tracking.
Organized departmental files for swift retrieval of essential documents.
Managed inventory of office supplies and medical forms to ensure availability.
Answered calls, routed inquiries, and directed callers to appropriate personnel.
Education
Associate of Science - Nursing
City College Miami
Miami, FL
01.2014
Associate of Arts - Certified Nursing Assistant
MDCC - Medical Campus
Miami, FL
03.2010
Skills
Clinical judgment
Patient-centered care
Problem-solving skills
Bilingual communication
Professional bedside manner
Autonomous practice
Deadline management
Patient positioning
Feeding assistance
Advocacy for patients and families
Certification
Advanced Cardiac Life Support (ACLS) Certification, 08/2025
Accomplishments
Academic Awards - President's List Spring, Summer, Fall 2013
Ambassador Honors Club 2012-2013
One of 20 recipients of the Florence Nightingale Award in the state of Florida, 2014
Recipient of two Pride Awards in Excellent for patient care. Delivered compassionate care that exceeded hospital requirements.
Nicklaus Children's Hospital (MCHS) Recognition award in the category of Empathy, March 2016
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