Beatriz Monteiro
Boston,MA
Summary
Dynamic and multilingual professional with a proven track record at Starbucks, excelling in customer engagement and team collaboration. Recognized for enhancing customer satisfaction through effective problem-solving and training initiatives. Strong multitasking abilities ensure seamless operations, while building lasting relationships with clients and colleagues alike.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Restaurant Hostess
Charles Hotel
09.2024 - Current
- Greeted guests warmly, ensuring a welcoming environment and positive first impressions.
- Managed reservations efficiently, optimizing seating arrangements for maximum customer satisfaction.
- Coordinated with kitchen and waitstaff to ensure timely service during peak hours.
- Trained new staff on hosting procedures and restaurant policies to maintain service standards.
Gym Receptionist
Planet Fitness Gym
01.2023 - 09.2024
- Managed front desk operations, ensuring seamless member check-ins and service delivery.
- Trained new staff on customer service protocols and gym software systems.
- Assisted in resolving member inquiries and complaints to enhance satisfaction levels.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
Barista Shift Supervisor
Starbucks
03.2020 - 12.2022
- Supervised daily operations to ensure high-quality customer service and efficient workflow.
- Trained and mentored new baristas on beverage preparation and customer engagement techniques.
- Assisted in resolving customer complaints, enhancing overall satisfaction and loyalty.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
Assistant Swimming Coach
YMCA Boston
06.2019 - 08.2019
- Assisted lead coach in developing training plans for swim team members.
- Provided support during practice sessions, ensuring safety and proper techniques.
- Collaborated with parents to address swimmer concerns and promote engagement.
- Adapted teaching strategies to match developmental age and abilities of students.
Education
High School Diploma -
Excel High School
BostonSkills
- Multilingual
- Strong multitasking
- Active learning
- Complex Problem-solving
- Team collaboration
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Cape Verdean criole
Native or Bilingual
Spanish
Professional Working
Timeline
Restaurant Hostess
Charles Hotel
09.2024 - Current
Gym Receptionist
Planet Fitness Gym
01.2023 - 09.2024
Barista Shift Supervisor
Starbucks
03.2020 - 12.2022
Assistant Swimming Coach
YMCA Boston
06.2019 - 08.2019
High School Diploma -
Excel High School