Beatriz Moreno
Tucson,AZ
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Experienced with managing diverse tasks and supporting team initiatives. Utilizes organizational skills and attention to detail to enhance operational efficiency. Track record of effective collaboration and problem-solving in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Associate
Amazon Fulfillments Associate
10.2020 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- loading and unloading trucks
- Scanning and verifying packages
- Sorting and organizing packages
- Building pallets
- Operating warehouse equipment
- Problem solver
Customer Service Representative
Alorica
04.2020 - 10.2020
- Talking to customers over the phone their questions or concerns
- Maintains and updates customers information as necessary
- Calmly attempts to resolve de-escalate any issues
- Escalates calls to supervisor when necessary and appropriate
- Responds to requests for assistance and/or possible processing credit card visa and debit card authorizations
- Renewing customers insurance
- Going over plans for home insurance
- Sale plans for home insurance
Customer Service Representative
C3 Customer Contact Channels
11.2016 - 12.2019
- Inbound calls talking to customers over the phone about their questions or concerns
- Maintains and updates customers information as necessary
- Calmly attempts to resolve de-escalate any issues
- Escalates calls to supervisor when necessary and appropriate
- Responds to requests for assistance and/or possible processing credit card visa and debit card authorizations
- Assists customers in prescription refills
- Assists customers in prescription status
- Voluntary benefits enrollments solutions
Customer Service Representative
Robert Half Math and Science Academy's
01.2019 - 05.2019
- Outbound phone calls & emails to parents
- Helping parents with register for students
- Helping parents with the closest school to them
- Scheduling tours to see the school
- Checking status on application
Education
High School Diploma -
Ombudsman School
Phoenix, AZ03-2024
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Complex Problem-solving
- Issue resolution
- Problem-solving
- Adaptability and flexibility
- Issue troubleshooting
- Friendly and helpful
- Strong communication and interpersonal skills
Timeline
Associate
Amazon Fulfillments Associate
10.2020 - Current
Customer Service Representative
Alorica
04.2020 - 10.2020
Customer Service Representative
Robert Half Math and Science Academy's
01.2019 - 05.2019
Customer Service Representative
C3 Customer Contact Channels
11.2016 - 12.2019
High School Diploma -
Ombudsman School
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