Beatriz Adriana Moreno
Tucson,Az
Summary
Spanish Interpreter with Cyracom International for 24 years. Skilled in facilitating clear communication in healthcare, live 911 calls, legal court room settings and in customer service settings. Proven ability to enhance patient satisfaction through empathetic interpretation and exceptional customer service. Fluent in both Spanish and English, with strong interpersonal communication and a commitment to confidentiality, ensuring effective support for diverse communities.
Skilled language professional with significant experience in interpreting and translating Spanish. Adept at facilitating clear and effective communication, ensuring accurate and culturally sensitive translations. Strong focus on teamwork and achieving results, highly adaptable to changing needs. Proven expertise in language interpretation, cultural mediation, and maintaining confidentiality. Easily translates conversations and maintains original meaning. Personable and professional with focus on providing accurate translations for diverse projects. Accomplished in working with different types of individuals to provide translation support for law enforcement interviews, healthcare assistance and education for patients and family members : Nutrition, diabetes, discharge instructions. Transition easily between languages without losing focus. Always pursuing additional linguistic and cultural learning opportunities.
Overview
28
28
years of professional experience
Work History
Spanish Interpreter
Cyracom International
12.2000 - Current
- Facilitated accurate, real-time communication between Spanish-speaking clients and service providers.
- Interpreted complex medical terminology to ensure clarity in patient consultations.
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Maintained message content, tone, and emotion as closely as possible.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Contributed to higher patient satisfaction in healthcare settings, interpreting patient concerns and medical instructions to ensure clear understanding.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
- Enhanced communication between non-Spanish speaking medical staff and patients by providing accurate and empathetic interpretation during medical consultations.
- Improved service delivery in social work by interpreting for case management sessions, helping Spanish-speaking clients navigate complex systems.
- Increased access to essential social services for Spanish-speaking communities by interpreting during application processes, interviews, and information sessions.
- Enhanced emergency response effectiveness by providing on-the-spot interpretation during crisis situations, aiding in clearer communication between victims and first responders.
- Streamlined legal proceedings for Spanish-speaking clients with precise and timely courtroom interpretation, ensuring fair representation.
- Attended training programs to improve professional knowledge and interpretation skills.
Certified Nursing Assistant
Nursing Agency
02.1998 - 12.2000
- Provided compassionate care to patients, ensuring comfort and safety during daily activities.
- Assisted nursing staff with patient assessments, contributing to personalized care plans.
- Monitored vital signs and reported changes in patient conditions promptly to healthcare team.
- Educated patients and families on health management practices, enhancing understanding of care needs.
- Implemented infection control measures, promoting a safe environment for patients and staff alike.
- Advocated for patient needs by communicating effectively with families and healthcare professionals, enhancing care continuity.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Education
Some College (No Degree) - Public Administration
Universidad De Sonora
Hermosillo, Sonora, MexicoSkills
- Fluent spanish
- [Language] fluency
- Verbal communication
- Memory retention
- Fluent english
- Interpersonal communication
- Telephone interpreting
- Customer service expertise
- Legal terminology
- Cross-cultural communication
- Code of ethics
- Consecutive interpreting expertise
- Consecutive interpretation
- Client service
- Confidential information protection
- Excellent communication
- Team collaboration
- Active listening
- Cultural understanding
- Confidentiality understanding
Accomplishments
- Received commendations for excellent customer service.
- Achieved commendations for perfect attendance.
- Completed mandatory weekly trainings for on line sessions.
- Maintained compliance for HIPPA, Medicare, Medicaid.
Languages
Spanish
Native or Bilingual
Timeline
Spanish Interpreter
Cyracom International
12.2000 - Current
Certified Nursing Assistant
Nursing Agency
02.1998 - 12.2000
Some College (No Degree) - Public Administration
Universidad De Sonora