Beatriz Orduno
Stockton,CA
Summary
Dynamic Front Office Team Leader at Community Medical Centers, adept at enhancing patient flow and operational efficiency. Bilingual and dedicated, I implemented process improvements that significantly reduced wait times while training new team members to ensure exceptional service delivery. Committed to HIPAA compliance and fostering a collaborative team environment.
Overview
27
27
years of professional experience
Work History
Front Office Team Leader
Community Medical Centers
10.1998 - Current
- Supervised front office operations, ensuring efficient patient flow and optimal resource allocation.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Implemented process improvements that streamlined appointment scheduling and reduced wait times.
- Coordinated communication between departments to enhance patient care continuity and operational efficiency.
- Resolved guest issues professionally, maintaining a high level of customer satisfaction despite challenges.
- Trained and mentored new team members, ensuring consistent service delivery across the front office team.
- Optimized staff scheduling to ensure adequate coverage during peak hours without exceeding budget limitations.
Education
High School Diploma -
Nogales High School
Nogales, AZ06-1977
Skills
- Bilingual
- Cash handling/deposits
- Dedicated team player
- Adaptable and Flexible
- HIPAA Compliance
- Time Management
Timeline
Front Office Team Leader
Community Medical Centers
10.1998 - Current
High School Diploma -
Nogales High School