Beatriz Orrante
Selma,CA
Summary
Detail-oriented Human Resources Manager skilled in employee recruitment, performance management, and benefits administration. Proven ability to ensure compliance with labor laws while maintaining data integrity through HR information systems.
Overview
7
7
years of professional experience
Work History
Human Resources Manager/Receptionist, Accounts Receivable
Cheema Transport, Inc
Kingsburg, California
11.2023 - Current
- Managed employee recruitment and onboarding processes to enhance workforce quality.
- Developed and implemented training programs for employee skill development.
- Facilitated performance reviews to identify employee strengths and areas for improvement.
- Coordinated benefits administration and resolved employee inquiries regarding packages.
- Ensured compliance with labor laws and regulations in HR practices.
- Maintained accurate employee records using HR information systems for data integrity.
- Collaborated with management to address employee relations and conflict resolution issues.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Created job postings, tracked applicants and maintained applicant database.
- Identified, screened and interviewed potential employees.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Held exit interviews and documented information discussed with employees.
- Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
- Ensured compliance with federal, state and local employment laws.
- Assisted in employee recruitment, hiring and interview processes.
- Scheduled random drug testing for employees to diminish regularity risks.
- Greeted visitors and directed them to appropriate departments.
- Managed multi-line phone system and routed calls efficiently.
- Assisted with basic administrative tasks, including filing and data entry.
- Maintained organized reception area and updated informational materials.
- Processed incoming and outgoing mail, ensuring timely delivery.
- Provided excellent customer service, addressing inquiries promptly and professionally.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Processed payroll data using advanced payroll software for accurate disbursements.
- Reviewed employee timecards for accuracy and compliance with company policies.
Delivery Driver/Lead Dispatcher
Model Drug
Kingsburg, California
10.2018 - 07.2024
- Delivered medications and supplies to healthcare facilities promptly.
- Inspected vehicles for safety and ensured cleanliness before each shift.
- Communicated effectively with pharmacy staff regarding delivery schedules.
- Provided excellent customer service during interactions with healthcare personnel.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Ensured accurate completion of all paperwork associated with deliveries.
- Managed dispatch software to track orders and vehicle locations effectively.
- Trained new dispatchers on operational procedures and best practices.
- Prepared reports detailing all dispatched orders including delivery times, routes taken.
Server
Tacos y Mariscos Chikali
Visalia, California
05.2021 - 12.2021
- Provided attentive service in a fast-paced restaurant environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed customer orders using point-of-sale systems.
- Maintained cleanliness and organization of dining areas.
- Assisted in training new servers on service standards.
- Handled customer inquiries and resolved issues promptly.
- Recommended menu items based on customer preferences.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
Call Center Representative
Fresno State Connect
Fresno, California
08.2020 - 05.2021
- Provided exceptional customer service through clear communication and active listening.
- Handled inbound calls, addressing inquiries and resolving issues promptly.
- Utilized CRM software to document customer interactions and follow-up actions.
- Collaborated with team members to improve call handling processes and efficiency.
- Managed difficult customer situations with empathy and professionalism.
- Conducted surveys to gather feedback for service improvement initiatives.
- Updated customer accounts, addresses and contact information within call management databases.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
Education
Kingsburg High School
Kingsburg, CA06-2006
Skills
- Employee recruitment
- Performance management
- Benefits administration
- Compliance auditing
- HR information systems
- Customer relationship management
Languages
Spanish
Professional
Timeline
Human Resources Manager/Receptionist, Accounts Receivable
Cheema Transport, Inc
11.2023 - Current
Server
Tacos y Mariscos Chikali
05.2021 - 12.2021
Call Center Representative
Fresno State Connect
08.2020 - 05.2021
Delivery Driver/Lead Dispatcher
Model Drug
10.2018 - 07.2024
Kingsburg High School