Beatriz Pena

Front Desk Receptionist

Francisco Uribe MD PA

05.2023 - 03.2025

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Collected room deposits, fees, and payments.
Enhanced customer satisfaction by providing efficient and professional front desk services.
Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Developed strong working relationships with team members, fostering a positive work environment.
Completed data entry and filing to keep records updated for easy retrieval.
Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Completed all tasks in compliance with company policies and procedures.
Maintained confidentiality of sensitive data to protect customer and business information.
Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Organized and maintained files and records to ensure up-to-date documentation.
Initiated system for tracking office supplies, leading to more efficient inventory management.
Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
Improved communication flow by establishing daily briefing for front desk and administrative staff.
Facilitated smooth communication between departments by accurately relaying messages and information.
Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Resolved customer problems and complaints.
Collected copays and balances, processed transactions and updated relevant records.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.