Hi, I’m
Beatriz Ramos
Oakland,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
years of professional experience
Work History
Roche BoboisSan Francisco , CA
Customer Service Representative
08.2022 - 03.2023
Job overview
- Provided primary customer support for 4 different showrooms (Seattle, Portland, L.A & San Francisco) via phone calls & emails.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Communicated with various Europe factories regarding customers' orders.
- Answered calls and emails, addressing customer inquiries, solving problems and providing product information.
- Created delivery requests using Microsoft Excel & Microsoft word software
- Managed timely and effective replacement of damaged or missing products.
- Communicated with salespersons & managers for order approvals
- Used software (ecolix) to locate client's information and orders
Aspire Public SchoolsOakland, CA
Business Manager/Project Manager
10.2021 - 08.2022
Job overview
- Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping.
- Oversaw office operations for organization by proceeding vital documentation obtaining verification and authorization for services
- Identified plans and resources required to meet project goals and objectives.
- Answer 30-50 calls per day from parents
- Record keeping
- Input meetings on outlook
- Kept cubicles & kitchen organized with all necessary materials
- Order necessary materials for others
Children's Council Of San FranciscoSan Francisco, CA
Pay Technician
05.2021 - 09.2021
Job overview
- Complete daily calls to providers and families
- Calculated payments by accurately using software (CC3) to meet present requirements
- Verified and submitted timekeeping information for accurate and efficient payment processing
- Printing, sorting, stuffing and mailing attendance sheets/checks
- Claim calculations to pay providers
- Complete daily calls to providers
Royal PrestigeOakland, CA
Salesperson
02.2017 - 07.2018
Job overview
- Worked to build relationships with customers and built potential for additional sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Informed customers of current store promotions to encourage additional sales purchases.
Forever 21Emeryville, CA
Sales Associate
01.2016 - 02.2017
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Processed product returns and assisted customers with other selections.
- Answering phone calls regarding inquires and complaints
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
Youth About Business ( Colombia University )New York, NY
Entrepreneurship Intern
06.2013 - 08.2013
Job overview
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams
- Advised by industry professionals - including accountants, attorneys, investment bankers, and marketing specialists - who will help students understand complex business transactions
- Research and analyze public companies and are exposed to financial terminology such as market capitalization
BUILD Oakland, CA
Entrepreneurship Intern
02.2010 - 06.2013
Job overview
- Sourced initial funding to get business up and running while planning initial structure
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Mapped income generating strategies to grow revenue.
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
Education
Berkeley City CollegeBerkeley, CA
No Degree from International Business
02.2014
Skills
- Microsoft Word
- Microsoft Excel
- Order Fulfillment
- Typing Proficiency
- Microsoft Outlook
- Research
- Account Management
- Report Preparation
- CRM Software
- Stockroom Procedures
- Customer Relations
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Roche Bobois
08.2022 - 03.2023
Business Manager/Project Manager
Aspire Public Schools
10.2021 - 08.2022
Pay Technician
Children's Council Of San Francisco
05.2021 - 09.2021
Salesperson
Royal Prestige
02.2017 - 07.2018
Sales Associate
Forever 21
01.2016 - 02.2017
Entrepreneurship Intern
Youth About Business ( Colombia University )
06.2013 - 08.2013
Entrepreneurship Intern
BUILD
02.2010 - 06.2013
Berkeley City College
No Degree from International Business
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