Beatriz Ramos Pena

• Analyzed data to identify trends in customer behavior and develop plans accordingly.
• Enhanced sales volume through skilled support to both new and inactive customers.
• Collaborated with marketing team to create promotional materials for target customers.
• Analyzed customer data to identify trends, preferences, and opportunities for growth.
• Maintained accurate records of all transactions between customers and company representatives.
• Maked an inventary of all the jewelry

• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.
• Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
• Handled confidential documents in an organized fashion according to established protocol.
• Answered questions from customers regarding products and services offered by the company.
• Kept office equipment functional and supplies well-stocked to promote efficient operations.
• Managed incoming calls while providing information or transferring callers to appropriate personnel.
• Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
• Proofread content for typo-free emails and documentation.
• Updated contact lists regularly when changes occur in employee status or contact information.
• Facilitated communication between different departments within the organization.
• Sorted and distributed incoming faxes, letters and emails for office distribution.
• Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
• Developed and maintained filing systems for confidential documents and records.
• Coordinated catering services for various functions, including sales trainings and department meetings.
• Managed office supplies inventory and placed orders when necessary.
• Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
• Recognized by management for providing exceptional customer service.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Maintained updated knowledge through continuing education and advanced training.
• Processed invoices for payment using accounting software applications.

Coordinated and directed activities of businesses or departments concerning production, pricing and sales.

• Identified opportunities for process optimization through data analysis.
• Coordinated activities with other departments to expedite work and improve collaboration.
• Developed and implemented strategic plans to ensure organizational goals were met.
• Coordinated resources across departments to maximize productivity levels.
• Partnered with staff to create professional development plans to support personal and business growth.
• Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
• Prepared presentations for board meetings summarizing key developments within the course
• Facilitated professional development programs to build a high-performing team.
• Conducted testing of software and systems to ensure quality and reliability.
• Climatology Professor
• Professor of Meteorological Communication and Management
• Assistant Professor of the Course