BEATRIZ RESENDIZ
Las Vegas,NV
Summary
Professional coordinator with strong focus on team collaboration and achieving results. Prepared to manage and streamline operations, ensuring tasks are completed efficiently. Skilled in project management, communication, and problem-solving. Reliable and adaptable to changing needs, consistently driving successful outcomes. Organized administrative Assistant with over 5 years of experience managing different stores and offices. Intermediate level in Microsoft Office 360 and Quickbooks. Fast learner and customer service oriented.
Overview
8
8
years of professional experience
Work History
SALES GALLERY LEAD COORDINATOR
HILTON GRAND VACATIONS
05.2024 - Current
- Gathered and organized materials to support operations.
- Increased team productivity by providing ongoing support and training for all team members.
- Enhanced operational workflows by maintaining well-organized documentation systems and uploading records accurately as needed.
- Entered data, generated reports, and produced tracking documents.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
COORDINATOR
HILTON GRAND VACATIONS
12.2022 - 05.2024
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and uploading records accurately as needed.
- Gathered and organized materials to support operations.
- Responsible for 3 of our different sales executive rotations, and assigning tours to SEs accordingly
- Check-in guests scheduled for sales presentation/tour, and keep track of the groups who were approved to enter a showcase presentation as well as assign them in our system to the presenter
- Check-in owners for their update presentation, keep track of the sales agents who would spend less than the required
- Responsible for gifting guests after they have completed their presentations and giving detailed explanation of the different premiums I would issue to them.
ADMIN/BOOKING AGENT
BEAUTY STUDIO INC
05.2022 - 12.2022
- Book and schedule clients accordingly, keeping in consideration artists and clients locations
- Send appointment confirmation emails for each client
- Answer incoming phone calls, emails, live website chats, as well as a texting app meant for the company's independent contractors, social media and other sites in a formal and friendly manner
- Open, distribute, and reply to incoming emails and correspondence
- Followed up with client balances and invoices
- Maintained accurate records of all bookings, enabling easy access to information and effective communication among team members.
- Provided exceptional customer service to both clients and venue representatives, fostering long-lasting professional relationships.
- Facilitated clear communication between artists, management, promoters, and venue staff to guarantee a successful event execution from start to finish.
- Streamlined booking processes for increased efficiency and reduced turnaround time.
ADMINISTRATIVE ASSISTANT
HALF PRICE FURNITURE
07.2017 - 10.2020
- Administrative assistant, responsible for the store's monthly sales, answered emails, messages and all incoming phone calls
- Processed and submitted customer finance applications to different lenders
- Once approved, continued with the sale process and created their contract/lease, would go over it with customers and have them initial and sign all pages marked
- Would follow up with finance companies to update them on the delivery date
- Contacted the manufacturers to check stock, cost and ETA
- Scheduled deliveries accordingly and called customers a day prior to confirm once again set date and time
- Resolved customers issues and complaints
- Kept track of customer lawayas
- Created customer invoices on Quickbooks and collected large payments on the clover or cash, which I would keep until the GM would pick it up
- I would also organize all our customer files/contracts at the end of each month and file them away to keep paper records
CASHIER
TJ MAXX & HOMEGOODS
09.2016 - 06.2017
- Customer service, answered incoming phone calls, while checking out customers
- Collected payment and persuaded customers to open a credit card, would process and submit Tjx Credit Card applications
Education
High School Diploma -
Costa Mesa High School
Costa Mesa, CASkills
- Team Communication
- Document Management
- Inventory Coordination
- Customer Service
- Data Entry
- Administrative Leadership
- Schedule Management
Languages
Spanish
Native or Bilingual
Timeline
SALES GALLERY LEAD COORDINATOR
HILTON GRAND VACATIONS
05.2024 - Current
COORDINATOR
HILTON GRAND VACATIONS
12.2022 - 05.2024
ADMIN/BOOKING AGENT
BEAUTY STUDIO INC
05.2022 - 12.2022
ADMINISTRATIVE ASSISTANT
HALF PRICE FURNITURE
07.2017 - 10.2020
CASHIER
TJ MAXX & HOMEGOODS
09.2016 - 06.2017
High School Diploma -
Costa Mesa High School
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