Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Beatriz Rodríguez

San Juan,PR

Summary

Successful marketing leader, Human Resources, Helathcare and Customer Service with proven accomplishments in driving growth and increasing profits. Articulate and driven leader with high energy and engaging personality. Hardworking team builder motivational in maximizing personnel performance and surpassing business objectives.

Overview

4
4
years of professional experience
1
1
Certificate

Work History

Human Resources Specialist

Army
03.2023 - Current
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Managed payroll processing and benefits to compensate employees for service rendered.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.

Marketing Officer

ADTEC Technical College
12.2021 - Current
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.


  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
  • Developed innovative and targeted collateral to support overall branding objectives.
  • Identify prospects, orient about study programs and achieve enrollments.
  • Complete the registration process
  • Coordinate promotional activities of the institution for the purpose of recruting prospects.
  • Meet the goal stablished for each three-months period.

Customer Service Representative

Triple S Advantage
10.2019 - 02.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Admissions Officer

ICPR Jumior College
San Juan, PR, CA
03.2021 - 12.2022
  • Supported students through admissions process by answering questions and assisting with forms.
  • Explained admissions procedures and courses offered to potential students.
  • Reviewed admissions applications to check students' eligibility for acceptance.
  • Attracted and recruited students by communicating information about courses via phone and email.
  • Collaborated with various departmental staff to organize activities, presentations and meetings for potential enrollees.
  • Spoke to groups of prospective students about enrollment, institution benefits and features during information sessions.
  • Led weekly campus tours to showcase campus features.
  • Analyzed and evaluated data, identifying trends in recruitment process.

Education

Bachelor of Arts - Criminal Justice & Homeland Security

National University College - Bayamon
Bayamon, PR
02.2019

Skills

  • Partnership Management
  • Human Resource Information System (HRIS)
  • Strategic Partnership
  • Strategic Planning
  • Educational Strategies
  • Patient Scheduling
  • Conducting Seminars
  • Public Speaking
  • Admissions Requirements
  • Team Meetings
  • Effective Communication

Certification

  • Excel
  • Microsoft Power Point
  • IPERMS
  • Record Manager
  • Scan Operator


Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Human Resources Specialist

Army
03.2023 - Current

Marketing Officer

ADTEC Technical College
12.2021 - Current

Admissions Officer

ICPR Jumior College
03.2021 - 12.2022

Customer Service Representative

Triple S Advantage
10.2019 - 02.2023

Bachelor of Arts - Criminal Justice & Homeland Security

National University College - Bayamon

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Beatriz Rodríguez