Beatriz Rodriguez
Joliet,IL
Summary
Bilingual Warranty Specialist skilled in client communication and dispute resolution. Known for building trust with customers and vendors, resulting in improved satisfaction and streamlined claims processing.
Overview
7
7
years of professional experience
Work History
Warranty/Claims Specialist
World Kia of Joliet
Joliet, IL
01.2018 - 07.2025
- Analyzed legal documents concerning claims processing, including contracts and policy language.
- Client support specialist. (Bilingual)
- Processed payments for valid claims according to established procedures.
- Identified trends in rejected claims that could indicate system errors or fraudulent activity.
- Compiled weekly reports detailing progress on active cases.
- Communicated with customers and vendors to explain outcomes, build trust, and improve satisfaction.
- Performed periodic audits of closed files to ensure accuracy of documentation and compliance with regulations.
- Participated in continuing education seminars related to industry standards for insurance claims processing.
- Developed training materials for staff members on best practices for handling different types of claims.
- Assisted with filing appeals on denied claims with insurance companies.
- Performed quality assurance reviews on new hires' work product.
- Advised management on potential changes needed in policies or procedures based on findings from investigations.
- Evaluated financial information provided by claimants in order to process payments quickly and accurately.
- Coordinated high-volume documentation, data entry, and account records with accuracy and confidentiality.
Education
Some College (No Degree) - Business Administration And Management
Joliet Junior College
Joliet, ILSkills
- Customer account management
- Payment and claims processing
- Documentation standards compliance
- Dispute resolution
- Financial transactions support
- Client communication
- Process improvement
- Microsoft Office, Excel, CRM system
- Bilingual in English and Spanish (fluent)
- Customer relationship management
- Data entry accuracy
- Salesforce
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Warranty/Claims Specialist
World Kia of Joliet
01.2018 - 07.2025
Some College (No Degree) - Business Administration And Management
Joliet Junior College
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